Inner City Moving

Thanks for the support. It leaves a fuzzy feeling when I read such nice and pleasant reviews. I will pass on the good news to the team.

InnerCity Moving and Storage strives to provide excellent service and when things go wrong, we aim to quickly investigate and rectify any difficulties. We are sorry that this customer feels that we underperformed.

A part from a scuffed wall, the result of an over-sized couch going through a small doorway the move went well. A repair person was sent two times to smooth over the wall. The job was completed and the customer was satisfied with the repair job. There is no mention of other damage or any other mishaps.

The customer opted for our five percent discount for cash payments deal. Moving arrangements are all confirmed by email, including moving dates, start times, payments and payment method. Its all draft in the email, we cannot change or force our customers otherwise.

This customer never contacted our office by email or verbal about other damages but the scuffed wall, which was promptly and satisfactorily repaired. We work very hard and at the end of the day, a smile and a thank you means more to us than a tip.

Im truly sorry and disappointed to here the guys swore on the job. This is against company policy and is not accepted behavior. We will have implement changes in training to address this issue. My apology's. Thanks for the feed back. We will address these issues.

Thanks Christina for this great review, Working with your was a pleasure. Your positive feed back will be pass on to guys who did your move. Its leaves the fuzzes when we get this kind of feed back. We work hard to meet our customers expectations and to maintain our high standard. Again thanks and have a wonderful day.

All out trucks are equip with dollies, straps, moving pads and floor runners. We do not advertise free mattress bags. Mattress covers are an extra charge as stated in the offer. Customer did not reserve any. As a curtsy we shrink wrap the mattress at no extra cost. Floor runners was not laid because the unit was located on a 3rd floor walk up. A dangerous undertaking.

Movers were late but informed customer well in advance, Who acknowledge and indicate it would OK because of last minute packing and the fact no elevators were involved.

Television was not drop be the movers, Television was left in the hall way by customer who was helping. Television was knock over by a large piece of furniture been moved. When the movers finish the television was plunged in and working fine as witness by the customer, No physical damages, scratches or dents..TV was fine.. Some 3 weeks later customer call to say television work but has passable damages., When ask what the damages are customer was vague saying there is possible damages.

Customer used a quoit dated Feb/14 . Resulting a lower price for the move and different special. When this was discovered customer was confronted but deny any knowledge. Emails are post dated.

Inner City Moving offers competitive prices and offers that changes over time. We stand by out offers and specials as they are offered. We are open to working with this customer and hope this matter can be resolve.

Just wanted to say thanks for the positive review. We work hard to meet our customers expectations and to maintain our high standard. When we receive positive reviews from our treasured customers like your self it shows we are doing a good job and inspire us to work even harder. Again thanks and hope to here from you in the future.

Just wanted to say thanks for the positive review. We work hard to meet our customers expectations and to maintain our high standard. When we receive positive reviews from our treasured customers like your self it shows we are doing a good job and inspire us to work even harder. Again thanks and hope to here from you in the future.