Thanks so much. We try our hardest to make everybody happy. Just sometimes people dont understand or expect something different. Im just glad that over the years I have met more people that really do care. Thanks again Team 547
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Thank you for the responce. First off the space you are so unhappy about between the shingles and the flashing is from removing the hidden cedar under your roof. This is a 1.5 inch difference. It was painted so thick we only noticed when the shingles where removed. We had removed it for free. Removing cedar is a big job and clostly I would rather work for free then charge you for it. As stated on out invoice remove one layer of shingles. Yes you couldn't find your rake and we couldn't find it as well,So we brought a new one for you .We didnt remove any flashing from your roof. If I felt there needed to be something done to the chimney I would have done it. Have a safe and great day. Thankyou
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Hi There,
I'm writing because I haven't received an invoice for our roof yet, which was done a couple of weeks ago now. I thought you'd be happy to hear: Russ' reassurance that the bowing in the roof would not affect it's protectiveness has already been proven. After some heavy rains, we are very happy with your work! Our porch used to leak like crazy and now it's totally dry in there. We also had a hole in our dining room ceiling because of the ice damming of winter '09, and we've patched it up and it all feels dry, safe and sound. Family and neighbours have also reassured us that the shingling looks great, and I've realized I was being too much of a naive perfectionist when I expected the roof to look brand new. I was also angry that day because our ladder was stolen from the back yard (you guys wouldn't have taken it by mistake, hey?), and we were unable to put our eaves back on until we bought a new ladder. Anyway, I just thought you'd be happy to hear that we are happy with the roof and we'd like to pay you for the remainder of our balance owing. The guys said we'd get a bill in the mail as they left, but I just wanted to make sure that's the case and that you are not waiting for money from us. So let me know what's outstanding and I'll mail in a cheque.
Thanks,
Rylee Cizik
This is the homeowners e-mail to us.We also only use high grade ladders wouldn't even use a residental ladder. They have a home on toronto ave and there structure was bowed a bit its like 120 year old building. They thought we would rebuild the structure. Thats not changing rotten wood. I went to inspect and found nothing on the ground. I was so shocked they where treating us like this. We provide everybody with an invoice from the start of the job. I again still don't know why they did this. And never once yelled or even was mad. Thankyou
