Just Clean It Quality Home Solutions

Thank you so much for your trust it is very much appreciated.

Michelle

Please Read This Complete Review to know what the truth really is Thank You:

Wow David this is truly amazing, Let me make something clear, clearly you decided to take the words of the previous post someone who to date we cannot find anywhere in our data-base, or on any of our receipts that has been issued to anyone in the Scarborough area, however you I do remember very well. David you signed off on your Post reno cleaning stating that you are satisfied with the cleaning we provided why would you pay $600.00 for a cleaning that you are so unsatisfied with $600.00 is a lot of money to blow on poor cleaning. You didn't mention that you had to call another cleaning company to redo the work, and as far as payment goes Again payment is not taken care of until a walk through is done with the client which in this case is you David P you signed off on the cleaning saying everything was done to your satisfaction, So I want everyone to know the truth so here it is.

You did not make your self available beyond 5 hours, so you told the cleaner that you would call to reschedule more time, however once you did call, your words to me were you were unsatisfied with the cleaning that you received there was still areas that had dust, my words to you were okay we'll return to redo the areas in question no problem. So I rescheduled the cleaning for the same day , so I looked through the file for your cleaning and found out that the cleaning was not completed, but you had paid for the cleaning that was done which at that time was for the 5 hours, your words to me were that this Post Renovation Cleaning should have taken no more than 3.5 hours you said you could have gone in there and taken care of it in 3.5 hours by your self, which was very interesting, No Post renovation done by my company could ever be done in 3.5 hours one person except if it's in very, very small space. Anyway I understood your frustration at the time, anyway once the cleaners showed up you said that you don't think you should pay to have the work completed because it shouldn't have taken so long in the first place, eventually the work was completed after much discussion, you did the walk through again with the cleaner and you appeared very happy I'm told, you signed off on the job saying great job guys wonderful! as to what I'm told. And then you come here a month later to say the cleaning was poor.

I think it's very important that the full story is told if a review is going to be submitted, you're making it seem as if we just wanted your money we collect no money until the client signs off on the work saying they are satisfied, that is why we have a walk through guarantee, and are the only company to my knowledge who does have a walk through guarantee. I as a business owner know how hard we work for our money and I know that those who give us their trust to do a job, work just as hard if not harder for their money, It is very disappointing that you would not tell the whole truth. And as far as the cleaning products go we use Mothers choice and Pink solution cleaning products I stand behind the work that was performed knowing that everything was done to your satisfaction after all I have your signature on the work order saying so, but I believe because you felt that you shouldn't have paid more to have the areas that were not done in the first cleaning, you then come here to try and make us look bad. It is my belief that if you were so unsatisfied you would never have booked us for the second cleaning nothing in life is free, and you made the choice to use us the second time. All in all we appreciated your business. We continue to believe that the choice is clear! that is why you hired us the second time.

Respectfully,

Michelle D. Smith

Thank you lacey for your feedback, I've search our data-base and have found no cleaning provided to a lacey in the Scarborough area any where in our records, secondly under no circumstances do we phone a client and tell them to pay the cleaner before a cleaning is completed, cost is discussed with the client at the time the appointment is booked so there would be no need for me to call the client to tell them to pay the cleaner, furthermore, if you were so disappointment with the service from the time the person step in your door to the lack of customer service that you received at the end why would you want to schedule regular bi-weekly cleaning with a company that has disappointment you from the start? I believe you may have the wrong company, under no circumstance would l ever demand payment for a cleaning before it's even started it is company policy never to accept payment before a cleaning is completed, this is the reason why we do not accept prepaid cleanings. In closing Just Clean It has been in business for 12.5 years, I started this company because I genuinely enjoy helping people live the best life they can I would under no circumstance turn away a client who would like to use our service. I truly believe that the best thing any person could do for another is to give them a little more time to enjoy with their families, I get really excited when we add a new client to our list of satisfied clients, I'm sorry that you had a bad experience however I don't believe that you have the right company I've searched our data base and could not find a Lacey. I'm very glad that you were able to find a service that provides the kind of service your happy with, but again we found no record of a lacey in our data base or in any receipts that have been mailed out. Thank you once again for your feedback.

Respectfully,

Michelle D. Smith
President of Just Clean It

Hi Elizabeth,

Thank you for your feedback, I am thrilled to hear that your cleaning was a success, and that we were able to make your day a little easier, Our goal is to alway exceed our clients expectations, Thank you for the opportunity it was truly a pleasure.

Thank you Lisa, your satisfaction is our reputation, and we're really happy that we were able to help you with your cleaning needs, we so appreciated your trust, we're very happy that we were able to lend a helping hand.
All the best.

Michelle

Thank you Betty, Our goal is to make sure that we're able to do what we say we will, and that is to provide quality service, we wish you and your family many, many happy years in your new home. Your trust is greatly appreciated.

Hi Katrina, Thank you for taking the time to write a review. Our goal at each appointment is to make sure that you are satisfied with your choice in choosing us, from our initial walk through of your home when we arrive, to the walk through once the cleaning is complete, It is our goal to exceed your every expectation, we're happy to hear that we've met those goals, thank you for your trust, we are pleased that we were able to lend a helping hand.

Thank you Allen for your feedback, we're very happy that we were able to get your rental property clean in time for your new tenants, we so very much appreciate your trust. Just Clean It has a reputation for quality, we are so pleased that we we're able to show you that it is well deserved. Thank you for making us your "cleaner of choice".

Thank you Emma, We are happy to hear that your new house feels like home, we feel very fortunate that we could help you achieve that, from all of us at Just Clean It, we wish you all the best.
Cheers.