Kris and his team delivered excellent service. We recently bought a house and it was covered with popcorn ceilings. It was a challenging project. We had yet taken possession of the house, so he couldn't get in to look at it until the day before starting. We had only 7 days to work with and only a limited budget. Another problem we had was most of those ceilings were already painted, which makes it harder to scrape off without sanding it down.
Despite all that, Kris was quick to came up with a two-stage solution. The first stage includes all the spaces with busier traffic and more furniture. The purpose was to get us move into the house on time, within our budget. The second stage will be done at a later date to finish the rest - hallway and staircase. To finish the work in 7 days, he had to pull extra resources and work through a weekend. Along the way, he took time to explain the process - which is quite tedious and requires a lot of steps. He even helped paint our daughter's room and study room at no extra cost.
We now have smooth ceilings in all rooms. What a huge difference it made!!! (Since we still have some popcorn ceiling left over, it is an easy contrast). Although we hired cleaning service before moving in, his huge Festool machine helped reduce a large amount of dust compared to normal sanding. Overall, we're very pleased with the results and will call him in again soon to finish stage 2.