M3 Design Group - Factory Direct Shutters, Blind, Shades

Thk u so much for a stellar review fadi !! It was my pleasure working with u .
Pls don't hesitate to call me directly if you should need anything else :)

Mike Marsilla
M3 Design Group
(416)230-1236

Its your house but ,, it becomes our showroom !!
Its very important that we at M3 Design Group take the time to make sure our shutters look great for as long as our customers own the home ..
we need to empress everyone that sees our work ..
Thk u for a wonderful review !!

Mike
M3

Id like to respond to this review ,,, unfortunately mistakes happen plain and simple ..
i try to do my best to satisfy and impress every customer every time..
with this particular customer, a Measurement was misread when the lumber was being cut although i took the measurements correctly.
Upon installation i noticed that the shutter in the kitchen was incorrectly made so i took the shutter back , remade a new one and was back at the customers house 3 or 4 days later. Usually it takes 2 weeks to make new shutters .
Once back at the customers house to finish the job , again the measurements were wrong .. no explanation it just happened i guess because i rushed the remake .
I left the shutters there and went back to the shop and recut the wood myself to remake the shutter for a third time
A few days later i went back and the shutter fit perfectly as did the rest of the shutters in the house . I did not refuse to remake them and it didn't take me weeks or months to go back ,, it took me a few days ! The customer seemed to be happy with the end result but was very upset because of the two extra trips i made ..
he insisted in keeping the shutters that were measured incorrectly where i wanted to take them back to reuse at least as samples but the customer insisted in keeping them .
i didn't want to argue with him as i felt guilty for the extra trips . He had other windows upstairs which I assume he used the shutters there .. lol he got a free set of shutters worth $400 no problem,, lol , he didnt even thank me .
Although mistakes happen and we all know that no ones perfect ,,, the important thing is that when a mistake is made it is rectified asap !!
I must admit ,, i have made similar mistakes in measuring or the workers at the plant may misread a measurement but every time this has happened it was always rectified immediately leaving all customers extremely happy with our efforts except for this particular customer..
i am shocked that I received this review .. as the customer did admit that that quality of shutters was really good !
Not to mention i left him with a set of shutters free of charge ..
when ever a mistake is made i will always ask my customer for a chance to make things right !! We always make things right and in a timely manner .This is what I've accomplished in this situation.

Thank u to those who have taken the time to read my response.

Mike Marsilla
M3 Design Group
(416)230-1336

Thank you so much for your business !! It was a pleasure doing the work for you !

If you should have any need for servicing pls call us !

Customer satisfaction is key to our success even years later

Mike
M3

I really appreciate your kind words !! It's because of customers like yourself that motivate us to try so hard . We take pleasure in providing all our customers the best products and the best service always at the best priced !!

Enjoy your nee shutters for many years to come !!

Mike
M3

Thank u so much jade and Daniel !!
We at M3 Design Group work very hard to impress all our customers ! It was a true pleasure working with you and Daniel .. Sherlock too lol
I appreciate your amazing review and your hospitality !!
Enjoy your m3 shutter for many years to come !!

Mike Marsilla
M3 Design Group

Thank you Surinder !!
I can't believe 20 years have gone by so quickly !!
I'm so happy that you held on to my contact info ..
20 years is a long time and it's amazing to hear how great the shutters have maintained themselves ! This is the reason why we at M3 Design Group work so hard in providing a high quality wood shutter at a reasonable price !
I will do my best to accommodate your son !

Thank you once again ,

Mike

Hi Jaimie ,, thank you for taking the time in posting this wonderful review ! It may be your home but now it's M3 Design Group 's newest showroom !
We want to empress everyone that walks into your home with our M3 Custom Wood Shutters !
If you should need any servicing pls call me at (416)230-1236

Mike Marsilla
M3 Design Group

Thank you !

I appreciate the review and your kindness !
Enjoy your shutters. ..

Mike

Thk you Carmen for taking the time to post this review !
I appreciate the opportunity to do this job for you .if you should need anything further pls call me .

Mike