Scheduling was VERY easy, they arrived on time, called a head to warn us when they would arrive - an A plus on this part.
When they arrived, they tried to "oversell" the issue, by stating we likly had frozen pipes, would have to replace to ouside faucet etc. I was unimpressed by this.
The actual work was a professional job, the plumbing was clean and neat. But the scare tactic left me unimpressed.