I've used Richard several times to install a new dishwasher, repair a dryer and troubleshoot a broken fridge. Richard has a great personality, calm demeanour and often tries to help me troubleshoot the problem over the phone first to avoid having to pay him. He doesn't oversell and actually tries to help you figure out over the phone if your appliance is even worth looking at as opposed to perhaps buying a new one if your old one simply isn't worth repairing. I happily recommend Richard and will be happy to utilize his help in the future if needed.