Modern Purair Fraser Valley

Chris arrived promptly at the time scheduled. My job was a new construction 4000 square foot house and took approximately 3 hours to complete, longer than the estimated 2-2.5 hours.

Access holes were cut at the furnace air return and at the discharge. A large 8" (approx) suction hose was fit into the return vent and fed into a huge 5' tall vacuum canister containing a prefilter and a HEPA filter. Chris then pushed a air powered beater brush through each vent run to loosen the settled detritus while the mega-vacuum suctioned it all back through the HEPA. The brush itself consists of approx 10" lengths of fabric that should be able to reach all sides of the vent. More typical duct cleaning outfits have the rotating toilet brush thing that probably makes contact with less than 10% of the vent surface. Chris drilled small access ports (only where possible - not on finished surfaces) to get the best coverage possible.

The furnace (Carrier Infinity 96) was run during construction so was contaminated with quite a bit of drywall dust as evidenced by looking at the HEPA and prefilter after completion. As these new high efficiency furnaces are fairly complex electronically, I was pleased to see it well cleaned before being put into fulltime service.

Overall I was pleased with the service received. They are far from the least expensive option but the level of cleaning is unusually thorough compared to the typical duct cleaner. I will recommend to friends and acquaintances, especially those with asthma sufferers like our family. Not everyone is willing to spend the extra money so that's why I gave 4 stars. And I got 25 Airmiles too.

Having just moved into a house with vents looking none too clean (and I have dust allergies and asthma to boot), I decided to get someone in to clean them ASAP. I settled on Modern Purair though in the back of my mind, I thought these companies are probably "all the same". I requested an estimate via their website, and received an email reply within the hour. When I had an additional question, a nice lady named Hollie called me right away. Impressed, I booked an appointment and waited to see if the trend would continue. On the day of cleaning, Luke, the technician, was stuck in traffic (if you live in Metro Vancouver, you'd know how horrific the traffic can be), but he did call me to let me know. In any case he arrived just a bit later than the original time and immediately got down to business. He was courteous, professional, and explained exactly what he's going to do. For my house the job took just over 2 hours and it might be purely psychological, but I swear I was breathing easier afterwards. 2 days later I received a follow-up phone call from them just to make sure I was happy with everything. Perhaps anyone can do duct cleaning, but Modern Purair sure knows customer service on top of that.

Have used other companies in the past, however, the system Modern PurAir uses is different and quite effective! The furnace is running quieter with air throughout the house more consistent. Usually I would need to dust the furniture every couple of days - since having Modern PurAir service, I can dust once every three weeks with hardly any dust at all!
Chris and Chad were excellent, very respectful of my home. I have recommended them to my neighbours and half my cul-de-sac (6 homes in all) obtained their service as well! Great job, great service! Thanks to Chris and Chad!!