Galaxy Moving & Mobile Storage

I was so impressed with Galaxy Moving guys that I've taken the time to write this review, and that is saying something. I can't imagine how a complicated move could go better. These people are terrific! Incredibly good customer service. Their crew was very pleasant and professional, and all of those who moved us had been with the company for years, which says a lot. They were very careful, and what little damage that was done (which is minor and probably unavoidable) was taken care of with very little fuss. (Tight winding staircase scratch.) If you are moving in or from Vancouver, save yourself some time and just call Galaxy. To top it all off, the final bill was less than the estimate. Amazing. They do business the way it should be done. If I could give them a higher rating I would. My name is Monica and I approve this review.

What an utter nightmare of a business! (if it is to be considered a credible business at all)

The guys who came to pick-up my boxed and wrapped belongings on June 23 2016: good. They were efficient, and one was really kind, trying to alleviate my stress. "We're here to make things better!" he said.

It was fine until I was presented with the final charge on the spot: $814.54--a LOT more than the owner, Mike, had quoted on the phone. I had no choice but to pay that amount, as they'd just loaded my belongings into a storage container, and had to fly immediately to northern BC in less than two days.

My belongings were sent to a warehouse way out on ANNACIS ISLAND--nowhere near their advertised business address on Kingsway, and not an easy location to get to. (they don't tell you this upfront)

Via northern BC, I considered flying down to retrieve some of my belongings (or driving down to pick them up in a U-Haul). I was then told that they'd have to make sure that someone from the company could go out to Annacis Island to meet me; they're "very busy", and arrangements would have to be made for me to get access to MY PROPERTY many weeks in advance, with an hourly charge for an employee's time there. (BTW: the warehouse isn't marked with their business logo.)

July, August, and September: I paid $140.44/month for storage costs. They were happy to take my money via online Interac; I received notice of receipt via email ... from my bank, not Galaxy. No receipts or invoices were ever emailed or posted to me.

THEY ARE IMPOSSIBLE to correspond or speak with! Emails and phone messages: unaswered or one is left waiting for responses. I received a few replies from *Marry* or *Michael*, but such were like getting blood from a stone!

When it came time for me to retrieve my belongings and have someone pick up everything (with my authorization/proxy given), Galaxy made things difficult again. I had to chase them, they wanted $424.40 upfront (via online Interac again) before they "might" be able to have someone out at the warehouse to meet the man authorized to transfer my boxes and furniture into his own moving van to drive to northern BC. (he had a schedule to meet himself and was super efficient) Galaxy charged that $400+ fee for the less than hour that my hired delivery guy spent there--I'd INCONVENIENCED Galaxy, by demanding someone be there to meet the person authroized to remove my belongings from the container. "Such a hassle" for a business it is to move and store things; essentially, they held my belongings for ransom.

(Somone from Galaxy placed a box clearly marked as "food" into the storage container. That box of perishable food sat rotting among all my belongings for over three months, permeating everything!)

I have NEVER received invoices/receipts from Galaxy for the monthly storage charge OR the pickup fee. Six weeks and five emails ago, I specified that I require these for Income Tax purposes. I provided accurate, extremely detailed info about the services I'd paid for (including dates). It took a FOURTH email and unanswered telephone message left for me to get any sort of response. I was met with an excuse, "Sorry we are closed for the winter. I will see if I can get the info for you. You said one of our contractors did the moves for you? What were your move dates?"

I had already given specific dates AND details of who had picked up my belongings. (I highly doubt their "office is closed")

That was two weeks ago (six in total) and I have STILL not received the document that I requested!

Galaxy will make you jump through hoops for everything! They're all too happy to make demands of you for payment upfront and take your money, but COMPLETELY NEGLIGENT with documentation, responses, efficiency, or customer service.

THEY DO NOT CARE. Instead, they are armed with an arsenal of excuses and restrictions which lead to customers paying MORE money for their awful services and horrendous customer service.

BTW: the Canucks sued this company in 2014 for breach of contract and unjust enrichment. The Canucks won the suit in 2016 and were awarded $94,500 in damages (Google it). Galaxy, of course, had no response to inquiries from the press.

This was the 2nd time Galaxy moved me. In addition to my personal moves, I have also recommended them to friends and business associates because of their professionalism and attention to detail. Jason is the man in charge and his standards are extremely high. His movers work hard to please him and, in turn, the customer reaps the benefit of a moving crew who are both efficient and careful with your things. I will continue to recommend Galaxy Moving to anyone I meet who is looking for honest and dependable movers.

3 movers were supposed to show up for the move out. Only 1 did, and Galaxy did nothing to help after many calls by us and the one mover who showed up. my husband and I did the whole move out by ourselves with only one mover. The move in the next day was just as bad since one of the two movers who showed up got sick (food poisoning from the bbq last night) so we had to work again. So in effect we paid Galaxy but did the lions share of the work ourselves. Why? Because they held our belongings hostage on the truck until they were paid in full.

The dispatcher called my husband a 'whack job', and told him he was was making up that only one person showing up to do the move, and then said that the entire fee had to be paid in full or the truck would not show up the next morning to unload at the new location.
your company already knew that one only mover came out that
day. We paid in full by e-transfer. Your dispatcher then said 'if we
come our in the morning' to which my husband said 'WTF, what do you mean IF you come out in the morning?' We later received an email indicating payment received and that the truck would come out in the morning.
My husband never swore at your office receptionist.
You're not sorry about the move. You did not try to make it right with us. You wouldn't return our calls. You would not even respond to the Better Business Bureau.

These guys were awesome. I have a very expensive Grand piano which I needed moved along with the rest of the home. They eased through the move with grace and skill I've never witnessed before. I've moved many times but never seen my piano moved so perfectly. I will use Galaxy for all future moves and highly recommend you do the same. Nate

We hired Galaxy to pack up our belongings and store them until we could move to our new home. I do not recommend this company at all and yes I am a real customer. The representative from Galaxy came to my home and viewed all of my furniture before giving me a very good quote. Then on the day of the move the movers disappeared for hours with half of my belongings. When I called the company to question this they said their truck was too small. So I was charged extra! And that was not the only extra charge. There were many. The state of my belongings when I got them back was very discouraging. Most of the wood furniture was badly scratched. Dishes they packed were broken. Two lamps were broken. Upholstered furniture was stained and dirty. In one case we found a bag of Wendy's take out on top of one of the dining chairs. It contained the remains of a chili meal and pop. Needless to say the stains were awful. But worst of all, they dropped my piano off the side of their truck. I watched this happen. Despite promising me compensation for this ... all efforts to claim on insurance were ignored. I finally let it go. It's not worth the stress to try to deal with this company.

This company was 1 1/2 hours late. There was 2 guys and one of the guys was really good but the other guy was slow and just basically guarded the truck. (which I could have done). So the whole process took way longer then it should of. Was not impressed.