Navpreet, thank you so much for this review. My brother and I are extremely grateful for customers like you who take the time to say thank you. It was our pleasure to serve you.
Enjoy your new system always
Marnie Amodeo
General manager
Thank you so much
I can't tell you how much this means to us.
Enjoy your new system
We're here 24 hours to help you
Thank you so much
Marnie Amodeo
General manager
Thank you so much Janie !
I'm very thankful to receive this review from you. On behalf, of my brother Christopher, and all of our incredible technicians we thank you for your business and the time you took to do this review for us. We are extremely thankful. Enjoy your new system take care of Marnie Amodeo, General manager.
Excellent sales and installation!
Joanne, thank you so much for taking the time to do this review.
Pete is a very special person, not only is he a very knowledgable salesman, but he is a licensed technician who did installations for over 25 years before going into sales.
We hire only the most skilled for each position here at Convertible.
Thank you again for everything, enjoy your new system. Marnie Amodeo
general manager.
Good afternoon sir, I appreciate this, but I have to step in to say this is false.
Yes, you had a unit that leaked, it leaked due to a manufacturer, heat exchanger defect, and nothing to do with installation.
You know this, as it was verified by Rinnai.
You had one year left on parts manufacturers warranty and zero years left on labour warranty.
we arranged to get you a NEW UNIT under the manufacturers warranty, Instead of just getting a new heat exchanger.
We called you for the repair and you did not call us back until today, we have the replacement unit in our shop - it was delivered 3 weeks ago by rinnai Canada!
Rinnai will verify we addressed your service call the same day, got the unit for you and you did not call us back.
It is still sitting here in our shop.
You do not answer your phone because you have a very strange phone number with a 571 area code.
We called and left you a message three weeks ago.
We called you today and your phone said
" number not in service".
Regarding the labour, it expired four years ago. The manufacturer would not honour the labor, but they did give you a new unit, an upgraded model for free.
And as a favor, we reduced the labour cost by 50% but that wasn't good enough for you and you told us on the phone today you were calling your lawyer.
I guess you started with Homestars
This is totally unfair because the breakdown has nothing to do with us and in fact, we are bending over backwards to get you a free unit which we did.
I guess you would like us to send the free unit back?
Doesn't make much sense to me, sir, but if it makes you feel good to hurt an honest company, then you've done your job.
Marnie Amodeo general manager
Aw, thank you Shelley!...
that's extremely sweet of you.
Thank you for doing this review, it's very important to us to know you are happy.
Our technicians are just the very best.
I will let them know you sent along this message.
And on behalf of all of our office staff and sales team, we thank you too.
We are open 24 hours a day in case you have issues with your furnace, water heater, or just need friendly advice, we always have real humans answer the phone 24 hours a day from Niagara Falls to Bowmanville, and every city in between
Thank you so much for your business,
Marnie Amodeo
General Manager
Convertible Heating and AC
since 1967
New Furnace and AC Installation
Thank you very much for this review, we appreciate your support, and are thrilled to hear you've enjoyed our services.
We are here for you anytime in the future,
24 hours a day for maintenance, repair or troubleshooting.
Thank you, Marnie Amodeo
General manager
Fast response, fast and good service
Anatoly
This is awesome! Thank you for your detailed review of your experience with us.
The minute we get a request, whether it's through Homestars , our own service hotline, or the many insurance companies that we represent we always respond fast because we know that you need our help.
And we love being helpful
Thank you so much
Marnie Amodeo general manager
Great furnace and AC installation
Thank you Frank.
We are very grateful to you for doing this review!
So happy to hear you are pleased.
Enjoy your new system.
Marnie Amodeo GM
Thank you very much for this review. Your thoughtfulness in its description is very much appreciated.
We are thrilled to hear you love your new system. We are here for any of your HVAC needs 24 hours a day, forever.
Marnie Amodeo, general manager.
We are a 50 year old family business established in 1967 that specializes in the installation and service of Gas Furnaces, Central Air Conditioning, Gas Boilers, Hydronic Furnaces, Tankless Hot Water, Hot Water Tanks, Humidifiers, Air Cleaners and Custom Ductwork.
