Deluxe Alarms

Our new house came with an alarm system already installed, so we decided to give it a try. We signed our 2 year agreement and gave it a try. It was nice to see that someone would call back when my husband would sometimes set off the alarm by opening the back door for the animals thinking it was off. After our 2 years it was nice to see that our rates went down.
I didnt like the fact that they kept instisting on a void check for direct deposit. I didnt like the fact that i couldnt pay them online or at a bank.
I gave in sent a void check, it was charged once. Then I sent another void check this time with a different account number so that I could have more control incase my information fell into the wrong hands. They continued to try to bill the 1st account, I had informed the bank and blocked them. I recieved 2 threatening letters and finally a phone call. When I called them back i got a hold of Melinda, I explained that they have been given 2 different accounts and the reason the 2 payments didnt go through was they were usuing the wrong account. She explained that everytime they recieve a check they are to call and confirm. I had never heard from them when I sent either check in. It was only after the second month payment bounced that they decided to call me. I explained to her that the it was there mistake and that they should have used the current check cause i sent it for a reason, and if they saw two in the file and where unshure of which one to use they should have called before processing anything. Melinda would not admit they made a mistake, I had to send a new check in again stating that i wanted them to use this account. I still got charges NSF fees even thiough i sent the other check to them. Melinda did hook me up with a promotion to try to off set the NSF fee, which was very nice of her and all she could do as a customer service agent. Overall, i do like deluxe alarm they are a reasonable company who do montior your house and call when there is a alaram going off. I just wiosh there accounting department was more on the ball. Thanks Melinda for tryingt o help.

My fiancee and I have just purchased a home from Menkes Builders and Deluxe Alarms is the provider for the alarm system, cable, phone and internet wiring as well as the garage door and central vacuum installation. We had an appointment with Jackie Lublin with Deluxe Alarms, not only was she extrememly knowledgeable and helpful with our plans regarding our multimedia setup, she also provided cost savings alternatives that we did not think about on our own. She explained the benefits of an alarm system, and the features that Deluxe Alarms provide. She took her time with us and ensured that we understood the next steps with our purchases. I work in Sales and I was thoroughly impressed with her professionalism, product knowledge and her ability to relate to us and our needs. I would hire her in a heartbeat! She is an asset to Deluxe Alarms and I would refer Deluxe Alarms to my friends/family for all of your mulitmedia and security needs.

Amada Powar is very professional , hard working individual and knowledgeable about the Alarm systems sold to me. Amada has been very helpfule and accommodating on my need i.e payment method and question on "How To". The Service hours provided by Deluxe Alarms Inc is flexible . The service experience is excellent , very fast in making decision with manager's input . Everyone in the company including the service staff is very professionals and easy to deal with .
Detailed explanation on HOw To was provided and went beyond their Duties . Great job Amanda ! I will definitely recommend this company to friends and relatives.

There was excellent service done by Amanda Powar of Deluxe Alarms Inc. The technician was very helpful and professional. The unit was installed in a timely manner. Thank you for doing an amazing job.

We are using Deluxe Alarms Inc for almost six years and just signed for another 3 years. there service is excellent and will certainly recommend others to use. Once i remember the system gone down and they fixed the system rightway. Congratulation to their customer service and their staff.

I have my home security system with Deluxe Alarms and I also had my switching services completed by Deluxe through my builder during construction. I recently wanted to add a switch for convenience in a work area and chose to go with Deluxe. Amanda Powar is the sales representative that I have been working with for the last year. Amanda has consistently provided the professionalism and support that I have now come to expect and continue to leverage. My switch is installed and all of my questions and concerns were addressed.

Deluxe alarms helped me through the process of setting up a new password and made me feel comfortable with using the alarm system.
Their customer service rep Fara Fathy helped me get through it all seamlessly! Thank you!

I have been with deluxe alarms for the past 3 years and I am very satisfied with their services. Melinda Luckasavitch in customer service was very helpful in answering all my questions regarding my account and followed up with a summary of my account by email.

Melinda Luckasavitch was very helpful in explaining in detail how the system would secure my family from danger. She is a very good and customer oriented sales person. I would recommend Deluxe alarms to all of my friends and family. A+++

I had Deluxe Alarms for seven years, they call to say the battery was running low. Called me to book an appointment, Daniel came to the house and installed the new battery in five minutes. Great Service!
In seven years, I have not had any issues with dealing with Deluxe Alams. I would recommend them to anyone looking for a good alarm company!