Ashton Service Group

From the start, this company has been poor at returning calls- they started an installation of an HVAC system and when they ran into a snag, left us hanging for over 10 days, not showing up, no communication. In August -Sept we we spent many hours trying to manage, get a response. Finally it was installed. Now we come to find that the brand new 20k system has a problem- one of the heating zones isnt working. This being the coldest snap of the season, it likely was never working (was it tested?) While we cancelled the call out due to the dangerous driving conditions on Nov 29; we specifically asked for someone to come the next day.
Once again, no show the following day, and no communication. When one spends that kind of money and has a No problem warranty, it is not only a huge disappointment but terrible business practice. This is the second time weve experienced this poor service in just 3 months, with a brand new system.

We just had Keagan come out to perform our annual Furnace Servicing. This is the 3rd year we've had Ashton Service Group come out for our servicing and once again I was very impressed with Keagan.

As a whole, the team are professional and knowledgeable. Each time they come out, I learn something new about furnace function, maintenance or recommended changes to our system. It has certainly been a different experience with Ashton Service Group. Keagan was pleasant and professional, gave me a report on the condition of our furnace, and gave me lots of time to ask questions. I never felt like the appointment was rushed or inconvenient, which has been the case with other furnace service companies in the past.

I'll be calling Ashton Service Group for my furnace servicing in the future!

Had a plumbing issue, Ashton sent its technician, a gentleman named Keegan, very professional and know his job very well, fix the pipe clog, replace the defected pipes and connections and now it is working very well in last 10 days, very happy with service and level of professionalism provided by Ashton and also Keegan. thanks for your service.

as I am with Aston Plan service, I didn't pay a dime for this work, and very happy to be registered in their monthly service plan.

The drain tile in my house collapsed in the middle of the floor under the basement. All the floors needed replacing and the drain tile needed to be dug up and replaced.
Fortunately for me I got Jason from Ashton and he was amazing! He came over, diagnosed the problem right away and game me a quote there and then. They came in fixed, the problem in the time they said and I paid the amount they quoted me!
They were super transparent with everything, efficient, polite, hard working and tidy!
I would recommend Ashton services to anyone and I couldn’t be happier with them and the work they have done.

I book a visit for a Thursday, was told that someone would come between 11am - 1pm and no one showed up or called. I phoned in and was told that plumber was stuck on an emergency job for the rest of the day, and by Friday a plumber will come sometime between 10am - 12pm. Again, no one showed up or even called to give me an update.

I highly doubt this company was winner of "2019's best".

AWESOME job and awesome technician named Moises in doing the replacement of my pipes for our hot water tank. Moises is professional, very good at his job and always showed us what was being done and how it was being done. I have been using Ashton now for a while and have made up my mind in using them from now on as there is no point of looking for someone else as whenever i have used Ashton, the work has been perfectly done. Thank YOU!

Sanitary line blockage before Christmas. Misdiagnosed blockage. Said they had the permit .Applied and never paid. Blockage in the street.. Homeowner not informed by them.
No work needed if the permit paid as City checks their side first. Homeowner had to call inspector and expose the pipes. Ashton applied for a permit only after reported. Inspection failed!

Our furnace broke down late on a Friday night. We decided we wanted to replace it rather than get it fixed. Due to previous service we called Ashton Saturday. Sean, a comfort advisor, was dispatched for an estimate that afternoon. We had everything worked out within an hour. The technicians and Sean arrived first thing Monday morning. A new high efficiency furnace and thermostat were installed that day. Great job by Eifion, Seth, Eric and Sean. Quality install. Neat and tidy. Furnace is working great.

We discovered that a small leak had occurred through the foundation wall in the basement of our 50 year old home in Coquitlam.

We tried scoping and flushing, installed a new sump and a new discharge line to the city connection.

All to no avail. We ended up having to dig all four sides of the house and replace the drain tiles. Most of the digging was not accessible by machine, so it was all hand digging.

It was a big job, and it was expensive.

Ashton was great - very professional and hardworking.
We ran into unexpected snags at various points of the project. They kept me fully informed, we discussed alternatives, and they stuck to their quote.

They kept the site as clean as possible throughout, and cleaned thoroughly at the end, after repairing the concrete and asphalt that they had cut away.

I would not hesitate to recommend Ashton Service Group. 5 stars.

Our hot water tank stopped working Wednesday night. Called Ashton Service Group first thing Thursday and they sent out a technician (Mike) to give a free estimate, and install a new tank if we decided to go ahead. Mike was helpful, friendly, courteous and informative. Had the job done within 3 hours, including picking up the new tank from a local supplier. This company is a bit more expensive than others, but the prompt and professional customer service and their No Problems Plan make it worthwhile in our books. Thank you, Mike and Ashton!