Boonstra Heating and Air Conditioning

Our furnace required immediate replacement during the winter. Boonstra came out and gave us a quote of about $6100.00 for replacement. If we signed the deal NOW we would save another $ 400.00 - the cost of a government inspection in order to get a Gov`t rebate. This offer was not possible if we did not sign a contract immediately. Pressure sales !

The next day we contacted Hamco and received a quote of $ 3900.00 - all in, minus government rebate which would reduce the bill by another $ 600.00. In fact, the Hamco furnace would actually be a larger capacity unit than the one offered by Boonstra.

Don`t be pressured by Boonstra to sign a quick deal. Make sure to get a second quote. Save big money.

Overall, the quality of the work was great; my ducts are clean and I am satisfied with that work. But there were a lot of details missing that could have made this a perfect 10.

1. On first visit the vent covers weren't put back properly; one was fell and I found on the floor. If there was an issue with putting them back no one bothered to explain it to me, as if I wouldn't notice.

2. The company prides itself with "we're on time or it's free". The workers were 10 min late, which I didn't complain about but there was no offer of apology or even mention of it.

3. I called a few days later about the vent covers and they sent the same people back within half an hour. They spent an hour and a half fixing the problem. While working, I came to find that they used my ladder without asking. It was ok to use but they should have asked first. And it wasn't until I made a comment that they put it back where they found it.

4. They didn't leave things as they found them. While they worked in the basement (which is where I work) they moved a matress and furniture. I had to move them back myself.

5.I had to clean up after them. There was some dirt and dust from the drilling that they did.

I RARELY use a/c...mostly because of how my condo is situated, the temperature is pretty level at all times.

Of course, it's the middle of the heat wave in Ontario and I decide to turn on the A/C. We were also going to have a bunch of workers coming in a few days to come and work on our floors and I thought that there was no way they could work in that heat.

When I called Boonstra's they came in 24 hours. They were much later than the time frame but at least they came. It was 10:30pm and the guy came. In my experience if a contractor is that behind he calls to reschedule.

I live in a condo so the unit is on the roof but we didn't know which one exactly. It was very dark outside but the guy stayed nd tried to figure out which one it was.

He wasn't able to (it was waaay too dark) so he promised that they would come first thing in the morning. I said 8am and they were here at 8am.

When he got here he spent the time to figure out which unit was ours and ended up fixing the problem right on the spot. He was super nice and very thorough.

They installed a new furnace and air conditioner, they did an excellent job. Serviceman was very professional, overall we were very satisfied with their service. We would highly recommend this company to anyone.

The job was supposed to cost under a sale and ended up costing us 13,000.00 after the finance plan and the job wasn't even completed had to have them return this summer to get air to work. Then was told after that it would cost me 192 dollars a year to keep the warrenty active.

As another reviewer noted, this isn't an inexpensive contractor but the work is really good! I was first impressed by the service on my old furnace, which was incorrectly installed and which was built by a company that had gone out of business. The repair person serviced my furnace, and suggested that I looked into getting a replacement soon. What was amazing is that he didn't push his own company. When I had several contractors give me an estimate, I found that Boonstra's was very professional and not at all pushy, which I couldn't say for all of the others. I've been happy with both the furnace and air conditioning unit (expensive due to the size of the house and due to the environmentally-friendly concerns), as well as the annual services.

i cannot say enough about this company...i had multiple companies out to my home and was most impressed with boonstra's one hour...the salesperson was knowledgeable and very friendly...he obviously cared about our needs and got us everything we wanted...

the installation went just as well as the sales call...incredible cleanup...

follow up service has been excellent...

i would highly recommend this company to anyone

In the Fall of 04 - a routine check of our original furnace showed that the heat exchanger was cracked. Boonstra One Hour Heating and Air conditioning did an outstanding job in replacing our furnace with
an high efficiency furnace.They were professional - our chimney needed a liner. They did not cut corners.