Sem's Moving & Storage

Moving & Storage
Toronto ON M5B 2L7
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HomeStars
Moving & Storage
Sem's Moving & Storage
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85%

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Reviews by rating (past 12 months)

Reviews for Sem's Moving & Storage

Average customer rating:
9.9 10 (142 reviews)

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Alex Ma in Mississauga
Alex Ma in Mississauga
1 review Toronto, ON
10/10

Cool Relocation Experience

Relocating using Sem's Moving and Storage was a cool experience. I will not compare that single relocation experience with anything else because it was completely different. The move was nice and the services were cool. I was able to relocate from in a good and perfect way than ever before. I was keen to ensure there were no mistakes. It was perfect and I appreciate their awesome services

Approximate cost of services:
$762.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Our Sem's Moving and Storage movers are not afraid to carry some heavy lifting, especially when it means our client's don't have to take the risk in moving those pieces themselves. We are extremely thankful for the chance and trusting your stuff with us!
Keep us always in mind!

Alex in Maple
Alex in Maple
1 review York Regional Municipality, ON
10/10

Everything was Treated As If It was Fragile! Thank You

When I had to pack up and move to a different province, I would mark the boxes with fragile goods so that the moving company would take extra care of them. However, I didn’t even need to mark a single box, because All In Sem's moving and storage treated every item as if it were fragile. That means a lot to me!

Approximate cost of services:
$860.30
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Company Response

Dear Alex, thank you for posting your review. It has been a pleasure working with you and will look forward to hearing from you again.
Best Wishes, Sems Moving & Storage team.

Kevin in Toronto
Kevin in Toronto
2 reviews Toronto, ON
10/10

Amazing

They moved a set of bedroom furniture, desk and chair, lamps, and several boxes of kitchen & personal items from a 3rd floor apartment to the second floor of a private home. The distance of the move was about 10 miles and the entire process was fast and efficient . The movers were very professional and took care excellent care of protecting the pieces they were moving. I couldn't have been more pleased and would definitely use this company again!

Approximate cost of services:
$250.00
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Company Response

Dear Kevin, thank you very much for making us the movers of your choice. Feel free to contact us in case you shall consider moving again. Sems Moving and Storage team.

Anetta Lakatosh in Toronto
Anetta Lakatosh in Toronto
1 review Toronto, ON
10/10

Great team!

I was so happy with your crew and our move. The crew was polite and very professional. They took very good care of our items and the house as they were navigating stairs, even with heavy items. They even stayed an hour over to make sure that everything got moved in AND they moved every last thing out of the house after I was only planning on having them move the heaviest stuff. It was worth every penny to have their help and I am extremely grateful. Please pass along my gratitude.

Approximate cost of services:
$1,670.00
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Company Response

Dear Anetta, we're very proud of our professional movers and you can be sure that I will personally inform the moving crew about your satisfaction with their work. We hope you are enjoying the process of settling into your new home and thank you for choosing Sem’s Moving & Storage!

David  in Toronto
David in Toronto
1 review Toronto, ON
0/10

Toronto Move

I contracted with Sem's movers for labor help in unloading a truck on June 19, 2016. I received a confirmation on June 2, 2016 (Confirmation #F1589083) with the contingency of a $100 dollar deposit, which I also paid on June 2, 2016. They confirmed receipt of the deposit on June 3, 2016. The Friday before the move (June 17, 2016 at 215 pm) they sent an email to confirm the moving time. At this point I was in the midst of moving my things from the US to Canada and did not see the email. 30 minutes later, at 245 pm on June 17, 2016 they sent another email saying they wanted to move my time to the afternoon on that Sunday June 19, 2016. At this point I'd already made arrangements for truck return as well as flights that could not be changed. I did not see their email until late June 18, 2016 when I arrived in Canada. I tried to call them but received no answer. The morning of, again no answer. I was not sure if they would show up. They ended up showing up 1145 am on Sunday June 19, 2016, almost 2 hours later than scheduled with my deposit. Because of this and the already purchased flights, I had to make an additional trip to Niagara Falls to return to the truck that I would not have otherwise had to make if they had shown up on time. To make matters worse, they would not return my phone calls or emails to discuss the matter.

Approximate cost of services:
$237.00
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Company Response

Part 1: On Jun 02, Sem's Moving Agent emailed a booking confirmation to this customer with requested date and time, as well as contact details. The phone number was listed as the only contact tel number. Customer confirmed by returned email and did not rectify anything, did not change anything. Part 1 is very important because Sem's Moving agent used the above tel phone to contact customer with any changes/updates/confirmations regarding customer's moving/job date.
PART 2: on Jun 17th, at 3:16pm (Toronto time), Sem's agent requested a final confirmation from customer via email (see file 2). Same day, Jun 17th, afternoon, sem's agent attempted several times both via tel and email to contact customer (see file 1, file 3, file 4) with no answer/reply/reaction from customer. On Jun 18th, we attempted one more call and email
however unsuccessfully. PART 3: without any return confirmation/update from customer, on Jun 18th, 2:48pm (Toronto time), Sem's agent emailed final confirmation for job being rescheduled for early afternoon the following day (job date: jun 19th). IMPORTANT: thus, the job was rescheduled from 10am to 12pm (2 hrs difference). PART 4: On the move/job date, Sunday, Jun 19th, our movers showed up at 11:45am (earlier than we expected). Movers successfully completed the job by offloading customer's truck in 2 only 2 hours. Customer paid the bill in full.
PART 5: in light of all of the above, we consider and deem all Sem's Moving efforts and attempts as sufficient, with enough notice, and action in good faith towards accommodating customer's job/move. The security deposit of $100 was deducted from the final invoice which applied towards moving services completed and delivered. Customer David Sacru acknowledged and signed off that services were delivered as requested. Customer's additional expenses related to truck rental (on his own from an independent company) cannot be imputed to Sem's Moving services, but rather to customer's own organization, scheduling and agreements with thirdparty/subcontractors/other companies.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sem's Moving & Storage

There are many reasons why you should hire Sem’s Moving & Storage for your move. Our company believes in putting you first. We value your business and our mutual business partnership. We are committed to setting superior standards within the moving industry. Our ‘TWO MOVERS’ product offers a personalized door-to-door ...
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