Old Toronto, ON

Over 11 years ago

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M from Old Toronto

1 review Old Toronto, ON Joined 2013/07/17

2/10

Vanity Unit + Faucet

Plumbing review in Old Toronto

07/17/2013

We purchased the Fresca vanity from Toronto Vanity. Right away the faucet was leaking. I had a hard time reaching Toronto Vanity to take care of the issue. Finally they asked me to send them the email describing the problem so they would forward it to Fresca, and I did. Few days later I didn't hear a word from them. It was hard to reach them. Apparently their email system was down- as I was told days later. No problem- I said, lets move ahead, since we cannot use the faucet. Not so fast - they disappeared again. Its been one week and we still cannot make them forward our email and concern to Fresca. I call, email them - all to no avail. The Customer service is absent at this place. I would not recommend them.

Job Price

Approximate cost of services:: $1,250.00

1 of 1 people found this review helpful.

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Company Response: We are sad to hear that you are unhappy with our services. As opposed to other Fresca Dealers, we handle warranty issues ourselves, by forwarding all information to them. WE DID NOT GO ANYWHERE. Our showroom is open Monday to Friday 11am-6pm and Saturdays 11am-5pm. All you had to do was bring the defective Faucet to the store, and we would have replaced it for you, as long as we have stock. We also offer the option of sending us pictures by email, so we can forward to them to Fresca, for the convenience of shipping replacements directly to our customers homes (I believe this was the case).
So please, if you have not yet received a replacement part or have not yet been contacted by us, give us a call DURING BUSINESS HOURS and someone will address your issue promptly.

lucy from Scarborough

5 reviews Toronto, ON Joined 2012/09/20

10/10

Bathroom remodel

Bathroom Renovation review in Toronto

09/20/2012

Great product, Excellent service!!!
We purchased a vanity set in the wrong size. Exchanged another set hassle-free. Deliveries came in punctual. We are very happy with the product. Highly recommended.

Job Price

Approximate cost of services:: $550.00

0 of 1 people found this review helpful.

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Company Response: We are glad to hear you are happy with our services. Thank you for your feedback Lucy.

Sandra Guerreiro in Mississauga

1 review Mississauga, ON Joined 2011/10/13

10/10

3 Bathrooms Reno

Bathroom Renovation review in Mississauga

10/13/2011

We bought 3 Vanities from them. We are very happy with quality, price and customer service. We also got next day delivery! Who else does that?!? Our bathrooms look amazing :)

Job Price

Approximate cost of services:: $2,000.00

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Company Response: Thank you for your feedback on this review. We appreciate your input!

1 review , Joined 2010/12/22

First Review

10/10

Bathroom Renovation

Bathroom Renovation review in

12/22/2010

I had been looking for a wile for a bathroom vanity at a reasonable price but everything I came across was so expensive!! So a friend of mine recomended to go to www.torontovanity.com and we did. I purchased a modern solid oak vanity set from them and they gave me a free Faucet, pop-up drain and light fixture!!! Not only we bought our vanity at a much better price than anywhere else in Toronto, its also better quality and we still got the free stuff and next day delivey!! Highly recomended guys :)

Job Price

Approximate cost of services:: $1,200.00

1 of 1 people found this review helpful.

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Company Response: Thank you for your feedback. We appreciate your input!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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