My husband and myself wanted to have a sliding glass door installed in our bedroom to lead to a small balcony. We contacted Gienow and made an appointment with Andrew, a Sales Representative. Andrew took the time to help us select a door that would meet our needs. He showed us all the many colors and variations to choose from and made recommendations as to what would work best for our requirements.
After selecting a door, he had a Supervisor named Burim come over to take measurements and have a final look to make sure there would not be any issues come install day. Burim came over and spent extra time with us to ensure that we knew exactly what to expect and, again, make sure we had what we wanted.
The next step was to book a day for the install. Paul booked a day for us to have this work completed. Unfortunately, we had to rebook, but Paul accommodated our new install date with no problems.
The job was booked for a Saturday and they sent the installer named Alex to do the work. Alex was an absolute pleasure to deal with. He made sure our home was protected as much as possible from the dust and disruption of construction. We have had various contractors make changes to our home over the years and it was great to have someone like Alex care about our home as much as we do. Alex completed the job promptly and did an amazing job! He cleaned everything up after himself.
I cannot recommend Gienow highly enough. They assisted us from the first time we walked in the door to having it installed. Thanks so much to Andrew, Burim, Paul and Alex. It was such a pleasure to work with you.