We had initially contracted another company to complete the renovations but delays and poor communication led us to ultimately hire Oakwood.
Our positive experience began with Janell and Sylvie who collaborated with us to bring our dream design to life. This included thoughtful advice about design solutions that anticipated and prevented problems before the build had even started. We then signed a contract which clearly delineated our respective responsibilities and obligations.
The excellent communication and collaboration continued with Wayne, who was our partner and principal point of contact during the build process. To say Wayne and his team were a pleasure to deal with would be an understatement. Even when the inevitable problem did arise, Wayne's calm, reassuring and personable attitude diffused any tension while he quickly acted to make things right. My wife and I were immensely grateful that he clearly communicated what was happening at each stage of the process and operated in a fully transparent manner.
Our renovations followed a well organized and detailed schedule and Oakwood defied the odds to have us back in our home before Christmas (I cannot begin to express our gratitude that Oakwood and their sub-contractors worked so tirelessly to make this happen).
Finally, I would like to say a word about the quality sub-contractors Oakwood uses. They were a truly exceptionally bunch who went above and beyond to meet our needs. Just one exceptional example of this involved one electrician who came to our home on the Saturday evening before Christmas (with his girlfriend!) to finish off one last thing before Christmas.
To summarize, Oakwood delivered our project on time (actually faster than expected), exactly on budget, while providing excellent collaboration, transparent communication, and an indefatigable commitment to delivering exactly what the client wants.
Can you tell I'm a happy customer? Chose Oakwood and you will be too!