Reliance The Furnace Company Edmonton

A young man, named Nick, installed our replacement furnace and hot water tank. He arrived on time, was careful to hear what we wanted, then made it happen in the most efficient manner possible, within the constraints of the site. He was professional, worked diligently, and cleaned up well after himself. I would recommend him to others.

We purchased our A/C unit through Kieth, who had a display setup at the Sherwood Park Costco. He was very helpful and forthcoming with answering all of our questions, before we decided on purchasing. From then to the completion of our A/C unit installation,everyone from the office staff to the measure up visit and then Brent and Mark who did the installation were great. The installation was completed in a very timely manner and both techs insured that we were informed with the operation of the unit and completely satisfied before they left. The area outside our home and around the furnace were cleaned up after the work was completed. A very professional company with great employees. Thanks to everyone who was a part of this job.
Denis & Peggy Routhier

Aaron and Nolan ,punctual and hard workers ,were on time and ready to work . I appreciated them taking the time to close the door every time went in and out of the house so that my puppies will stay inside . Thank you for taking the time to explain about the furnace ,thermostat and a/c . Good job !

Two replacement furnaces and a new air conditioner (never had air prior) were ordered through the Costco program (Reliance). Installation was scheduled (4 days after ordering) for Friday & Saturday. After waiting two hours Friday morning, was informed the Techician was unable to make it Friday. They would send out two Techs Saturday morning. Aaron & Nolan arrived bright and early Saturday and completed the full job mid afternoon - great workers and friendly guys! They one upped the service by providing the L brackets for air condtioner for free vs $100. Great Customer Service after an an initial rough start. Thanks guys!

We are very happy with the service we received from Richard and Aaron H. They were very friendly, showed and explained how to best run and take care of the air condition unit and furnace. I would highly recommend them to my friends and family.

Reliance The Furnace Company was great company to deal with. Chris was very knowledgeable . He did a great job explaining all of the options and answering all my questions. Nolan and Aaron did an awesome job on the installation. Everything was well done.

I found that Reliance The Furnace Company was great to deal with. I got several quotes for my project and the quote Chris gave was the best. Chris was very knowledgeable and trustworthy. He did a great job explaining all of the options.
Nolan and Aaron did an awesome job on the installation. Everything was well done with no shortcuts. I especially appreciated their attention to detail.
Bottomline is this is a company that I have confidence in after seeing their employee's work and their attitude.
Great Job, Reliance.
Bob

We bought the unit through a deal at Costco and arranged to have the unit installed by Reliance The Furnace Co. We managed to get an appointment (because of a cancellation) in only 4 days. The technicians, Aaron and Nolan, were very diligent, friendly and professional and had the install done in just over 2 hours. I inspected the work when completed and it was neat and tidy, a very professional job. This is the second time using this company and would highly recommend them.

The purchase, intallation arranngements, and actual intallation went incredibly smoothly..Jamie and Jordan arrived on schedule and completed their work and clean up in 4 to 5 hours..includinding landscaping, drilling, wiring, running the necessary piping,tin bashing and testing...GREAT JOB GUYS

Very professional from the moment we signed the contract at Costco to get our furnace replaced and AC installed. Keith was great to discuss the options with and took the time to explain the options given our house size.

Office staff were great in contacting and staying in touch with us regarding scheduling the installation (called next day), and reminders. This is greatly appreciated as I have another contractor where this is an issue at the moment. Reminder call the day before made sure that I was going to be present, and that they definitely had someone scheduled to come out, and that I had equipment available for the installation (i.e. thermostat).

The day of the installation got a call before arrival from Nolan & Aaron which was great, and they were there early to start the job and get it done in the day. Arrival was a quick walkthrough, verification, and ensuring we both knew what was going to happen.

There were some additional recommendations / questions along the way from both Nolan and Aaron. Initially we weren't going to replace the water heater, but with them onsite and the current unit 21 years old, it was due. Worked out a deal for the replacement with the office, and one of their people was on their way to bring it out -- no small feat as we are 30 minutes or more away. Any of the recommendations were just that -- I felt I could have said yea or nay and the decision really was up to me.

The installation was flawless with an attention to detail, and a view of how presentable and professionally done their complete work would be viewed by others right down to the lines run outside including electrical - neat runs, tightly coupled, and securely fastened. Even in the furnace room simply consolidating the drainage lines from the water filter and humidifies into the AC drain line was not something I expected them to do, but was greatly appreciated when they did so as now there was only one line not 3 running the floor to the drain.

Thermostat I purchased had no humidity control for the humidifier -- no issues, got a humidistat here. CO2 detector not on each level - no issues, got one here. And so on. They truly know their work and ensuring that it is done right.

Ended with the final testing and review where they walked me through everything from the installation, testing process they were doing, to how to configure the thermostat. Nothing left to chance.

Wouldn't hesitate to recommend Reliance The Furnace Company, and specifically Nolan & Aaron to friends/family/strangers looking for this type of installation/replacement. Could I potentially have found something cheaper ... perhaps, but I don't believe I would have got the quality products nor service that I have to date.

Kevin.