Nomad Roofing

Recently there was a segment on CBC's marketplace regarding fabricated reviews to generate business. This immediately comes to mind when I was looking at the reviews here prior to engaging this company for my roof repair because it is hard to believe that so many positive reviews could result in a bad experience for me. I am sure that Homestars takes all appropriate steps to ensure the legitimacy of reviews and this is why I thought I had a winner when I selected Nomad for the reshingling of my roof.

I contracted with the company in the fall of 2013 for a Spring 2014 job. Shingles were delivered on April 12, 2014. The garbage bin was delivered on April 14, 2014 and completely blocked any vehicle access. I didn't anticipate this to be a problem because the shingling being done in my neighbourhood typically was only a two day affair at most. This bin was picked up April 24th-10 days later.

Most roofers that I saw in my area started a job and finished it within a couple of days. These roofers ( a two man crew) did a small section per day on the days that they were there so it was a short day for them. The area over my double attached garage was shingled on April 15th. The roofers did not show on the 16th or the 17th. The roofers appeared on Good Friday, April 18th after a heavy, wet snowfall so they are trying to do shingling after this snowfall. I had to send them home. It was just ridiculous. April 22nd was the last official day of the job and there was only a small section on the back that had not been completed but it hadn't been done because they were a bundle short. This is actually what the roofer told me because I happened to be there when he came to finish the job. I noticed that he wasn't putting any felt underlay on this section and he told me that he ran out. So what he was telling me essentially is that if you run out of materials, just finish the job with whatever materials you have left. Luckily, I was there at the time and this section was re-done at a later date.

I am not a professional roofer myself but many deficiencies were obvious to me. There was some soffit damage, uncaulked/unsealed nails, missing drip edge (I suppose they ran out of this as well). Another thing I had noticed was that my eavestroughs were not cleaned. The roofer attended to this promptly but service was so "efficient" that he decided to do the cleaning when it was pouring rain. You should have seen the caked mud on my siding after this.

To sum up, there was a complete lack of pride of workmanship for this job. I had noticed also that there were cases of brand new staples thrown in the garbage bin and when this was brought to the foreman's attention, he just made a comment that the roofer wasn't paying for it so just threw away the excess not required at the time. The extension ladder used for the job was also seen in the garbage bin but apparently, this was just a convenient way for them to transport their equipment. The "final" inspection was completed on May 1st and I am fairly enraged by this point because there were till deficiencies noted and these were to be corrected the following week and another re-inspection was to be made to ensure completeness. Following this, I know that there was at least one worker at my house because on May 6th, i noticed a tool left on the edge of my house visible from the street. This tool remained on the roof for a couple of weeks.

The inspection and re-inspection are performed by one of the owners of the company. Despite a promised re-inspection the following week, it was done on...get ready...December 12, 2014.

So you can see from the time this job was contracted to the time it was completed was approximately one year.

I'll mention that despite the problems, the people are very nice and easy to work with despite the problems. It was not what I expected of the job and not representative of other jobs being done in my neighbourhood by other roofers.

Nomad did a great job on replacing the shingles on our roof. The workers were punctual and friendly and answered any questions that we had. The eave troughs were cleaned as promised and they were careful to clean up when the work was done. They even noted a potential problem from a previous contractor and fixed the problem. I would certainly recommend this company to others.

Nomad was great, they were very accommodating during the purchase of my home. Even though our possession date was delayed a number of times Amy (my Nomad contact) was so understanding and incredibly easy to get in touch with during the hiccups of our purchase. The roof itself, is beautiful. The colour is perfect for our home.

If you are looking for quality shingle from a master certified installer, you need to chat with Nomad. They are not cheap, but you get what you pay for. Nomad was awesome from the quote to the installation and the shingles look amazing. I would absolutely refer family and friends to Nomad.

Having hired a Nomad crew to doo ur roofing and been very satisfied with the service, we retained services for eaves trough work as well. The crew was timely, knowledgable and very efficient and Erin's (owner) attention to detail was appreciated. Amy, the booking and billing agent was courteous and kept us well informed about the progress of out project. I would recommend them to anyone needing services of this type.

Great service, helping my senior mom out, and these guys sent a top notch contractor out and he fixed the problem but best of all he helped my Mom feel really happy about the experiance telling her what was going on and making her feel comfortable and safe! Cheers

John & Ezra of Edmonton
We received quotes, detailed analysis of our project and interviewed many contractors.
We rated each contractor on a scale of 1 to 10, with Nomad far and away on top of the list.
Carlo explained in great detail every step in the process. He answered countless questions with clarity and patience. He would not leave a subject until he saw our understanding was complete.
When the crew arrived, they were amiable and knew their business. We saw they had years of experience.
From the beginning, we had questions; all were answered to our satisfaction.
Being the inquisitive type I watched with fascination as they removed the old shingles, inspected every inch of the roof deck for any flaws, repairing as necessary.
They installed the ice and water barrier, the felt underlayment and drip edge, the starter strip and then the shingles, ridge caps and cleanup.
Everyone had their specific job, each knowing exactly what the other crew members were doing. Like a precision military squad on parade, everything went together with amazing accuracy. Nothing was left to chance. They were diligent and conscientious. When I asked why some thing was done in a particular way, I received a detailed explanation.
I watched the crew do everything the right way and never the fast or easy way.

Truly a remarkable company with excellent people!

This is the standard all companies should be measured by.

When I am asked which roofing contractor is Edmonton’s best, I say NOMAD!

They are NUMBER ONE in my book!

We highly recommend Nomad to anyone who is looking for a roofing company. The salesperson (Carlo) took the time to explain all the details of the repairs. The crew (Russ and his team) were hard-working, super friendly and professional. Even the sales manager was a pleasure to deal with when I phoned in with multiple requests. We have received many compliments from our neighbours on how great the new shingles look! Thanks Nomad and the team for a job well done!

The crew was quick, pleasant and efficient. They cleaned up each day, thus protecting the dogs from nail puncture wounds. The roof looks terrific, it has updated the house without losing the Arts And Crafts aesthetic our hundred year old house is known for.

Our job was minor service to parts of our roof and we were able to have it completed within 2 weeks of me making a booking. Nomad's hours of operation are also very accommodating and the repair was done while we were at home.