Western Windows Alberta Ltd

We made an appointment to tour the show room at Western Windows, and after talking with Jeremy and viewing the show room, we knew we had found the company we wanted to hire. Jeremy was very knowledgeable, and friendly, and we had our first round of questions answered.

We booked a 2nd in-home appointment to discuss our site and the products/windows that would suit our budget and our needs.

Jeremy came by a 2nd time with a fellow to assist and measured our windows.

Once our order was completed they contacted us to set up an appointment and arrived the day we had planned even though we had a snow storm the day before and yard wasn't easy to get around in.

The installers worked hard and fast, and by the end of the day all 16 windows were in. They came back a 2nd day to install a lovely, triple-pane sliding door and finish the inside trim around our windows. They did a lovely job.

We are pleased with the windows and the good service we received from Western Windows.

Just want to add, this was a large order, and they didn't require a deposit which gave us an added peace of mind. They promptly answered our emails and questions as things came up.

Great customer service starting from selecting the door to following up with questions related to product and install.

Installation done with a couple of hours and done neatly and professionally. Very please with the service and product.

I had Western Windows replace windows and doors for Job # 1 on Aug. 27 and 29. I was extremely pleased with Terry who provided the estimate. He explained everything in detail so I could understand. He was very patient with my questions and did not pressure me at all. He left the decision as to when I would complete the job. Terry helped me with hinges on a kitchen cabinet door, too!!!

I chose Western Windows because of Terry and also, my brother and a co-worker had work completed by Western and were very happy.

The work was done on time and to my satisfaction.

All the office staff were extremely pleasant to deal with also.

I highly recommend Western Windows for any window and door replacements. I will complete Job # 2 in November, 2018 with Western Windows. I did not consider any other company.

Replaced a bay window with the base. The price was reasonable, the quality and workmanship was excellent. Knowledgeable and professional staff. On time on each stage and they exceeded my expectation with an eye pleasing result. It is on my recommendation list to my family and friends on window shopping.

The men arrived promptly on time and were very personable. They were friendly and worked quickly yet by all appearances, also efficiently. Removed footwear upon entering etc. Great job, thanks!

From beginning to end I was very satisfied with the quality of service and the product. Jeremy Ryan was a pleasure to deal with, kept his word and gave us a great experience.

We just replaced the front and back door to our house and are very impressed. Jeremy was excellent answering all our question and finding us the two doors we were looking for. They were from manufacturers they carried but not models they had installed before. Jeremy got us the color swatches and all the specs on these unique doors. The install guys were outstanding and very professional. They installed the doors in a few hours and cleaned up completely. So far we have had no problems with the doors and are amazed by how well they keep out the cold and the noise, as we back on to a busy street. The look is outstanding and we now have the best looking doors on the block. Our front door has a large distinctive window that lets lots of light into our hallway. The back door is frameless with internal blinds that looks stunning. We are now looking at new windows.

We had some 12-year old windows replaced and Western Windows was a pleasure to deal with. The windows were ready when expected, the installers were on time and professional, and Jeremy was very helpful and resourceful. When it was discovered upon delivery that some of the panes of glass did not match our existing ones, Jeremy arranged to get new glass the same day, and continue with the time-consuming part of the installation in the meantime so that the work did not have to be rescheduled. The windows themselves are much warmer than our old ones. Everyone we dealt with was very positive and we would use Western Windows again.

We are very happy with the job Western Windows did in replacing all of the windows in our home. The installers were very professional and completed the job in only one day, I really thought it would take much longer. They tried to minimize the mess and disruption in spite of the cold weather on the day that they did our windows.

Kevin and Jeremy were both excellent to deal with and explained all the differences and pro and cons of various windows.

A+ experience from start to finish; from visiting show room, in-home measurements, quotes and final check from Terry, install of a patio and garden door yesterday in the NW by Mike, Jessee, and Caleb. We could not ask for better service, product or customer experience. The installation crew was on time, professional, courtesy, did a great job removing old doors and installing new doors. Surfaces and floors were covered, cleaned up inside and outside and wiped doors down before left. Doors being replaced were older and Terry provided us with great options and recommendations to ensure we selected doors that worked for our home, double and triple panes with built in blinds. In the future, we hope to replace front door and some windows over next couple of years. Will only use Western Windows and we would highly recommend. A+++