Rowan Hardwood Floors

We purchased hardwood flooring and had our staircase capped with new spindles installed. As there are a multitude of flooring options/colours, be prepared to be initially overwhelmed. Angie, however, was very helpful and patient as she guided us through to our final flooring choice and was very responsive to our calls & emails. Rowan did an excellent job installing/capping the stairs, installing new spindles, staining the handrail to match the new floor and installing the hardwood. Installations were completed per the agreed upon timelines and were all quality installations. Overall, we had a very positive experience and wouldnt hesitate to recommend them.

HIGHLY RECOMMEND THIS COMPANY. VERY HELPFUL WITH CHOOSING THE RIGHT PRODUCT. INSTALLERS ARRIVED ON TIME TO PUT DOWN THE FLOORING AND CLEANED UP AFTER. COMPANY FOLLOWED UP TO REVIEW SATISFACTION.

We needed to replace our hardwood flooring in the kitchen and diningroom as we had decided the wear and tear over almost 20 years, plus a leak under the kitchen sink made it time to do so. We had Rowanwood install the original floor underneath our cabinets. We decided to get three quotes. We had concerns about cutting close to the kickplates and decided to remove all the kickplates and end gables on our cabinets so that we would not need 1/4 round. I spoke with Derrick and asked him if he had a team that could handle the scope of the work. I appreciated he heard our concerns and worked with us to end up with a beautiful new hardwood floor in a wider plank that has totally updated our space. Rowan Hardwood was able to move our install date up and were able to complete the job in a day. The team made sure that we would not need 1/4 round and the result is beautiful. Many thanks to Derrick, Angie, Joe, Chris and Joseph. Our Mirage Exclusive Natural Brushed floors are everything we had hoped for.

Purchased Kentwood flooring from Rowan. Taped down rolled paper to protect floor and taped it to hold it down with masking tape. When I removed the paper and tape, the masking tape took the finish off.
Visited and called Rowan about the issue, they would call back. No call back. This product has a 50 year warranty on it but Rowan is not willing to do the service to honour this. Called Kentwood, they said your have to go through the retailer. Not getting anywhere. My advice go with a different retailer.
Still waiting for a call back Rowan!!

They were professional, courteous and clean. I was skeptical about doing this and were very helpful and patient with my decision making... never pushy. Helped me choose the perfect colour! I absolutely LOVE my new floor! Best thing I ever did!

Our experience at Rowan Flooring was extremely poor. Upon beginning installation of our hardwood floors, we noticed that there were large gaps between the planks which should not be there. A rep came to see the problem and determined that there was in fact a batch error. Rowan Flooring took back $2000 worth of flooring from us, and explained that they would refund this money back to us. It is now over TWO months and we have yet to see this money returned. We have called numerous times and our phone calls are ignored. This is absolutely terrible customer service for a company that has been in business for over 30 years, and boasts about joining the 'Rowan Family Tree'. We purchased over $20,000 worth of hardwood flooring and they can't even refund us back $2000 for an error that came from their end.

The staff at Rowan were a pleasure to work with. I am very pleased with the quality of the hardwood flooring I purchased as well as the workmanship of the installation of both my stairs and flooring.

The project was started and completed on schedule.

I would highly recommend this company and would use them again for future projects.

I contracted Rowan Hardwood Floors last year to replace the engineered hardwood in my condo. They were so patient with me, taking the samples home and deliberating non stop on colour and style. We finally came to the conclusion that I should go with the same product that another one of my family members had, only in the hardwood version. I could not be more pleased. The installers, 2 very nice men had a really hard job ahead of them. They had to rip out the existing flooring and replace with new all the while my furniture and fixtures were in place. The whole job was done in 2 days and I love the floor. I would never hesitate in recommending them. Well worth the money!!