- Approximate cost of services:
- $100.00
- Company Response
Hi Jacquie,
Thank you for your review. We appreciate your business very much. You have been a pleasure to deal with. We look forward to keeping your windows Invisible :)
Rudy
Hi Jacquie,
Thank you for your review. We appreciate your business very much. You have been a pleasure to deal with. We look forward to keeping your windows Invisible :)
Rudy
Hi Michele,
Thanks for your review, your feedback is appreciated! I will pass on the praise to Karl. Your repeat business is appreciated and we look forward to keeping your windows Invisible in the future, thanks again!
Rudy
Dear Renee, thank you for your response.
Just to clarify- We were not done pressure washing when Renee complained that siding was left dirty. I agree, no one would be happy with a home half pressure washed and we tried to explain this but her partner conveyed the message via phone, Renee wanted us to leave. My job is to listen to the customer. As far as finding another company out there cheaper then us, she had her interior windows cleaned for free, a total of 4.5 man hours between the windows and pressure washing. We did leave water droplets on the hardwood floor and window sills which is not acceptable, I did offer to wipe them up but she said she had wiped them already. Our policy is if the customer is not completely happy with our work they do not pay, she wasn't happy, she didn't pay a penny. We showed up within the allotted arrival time, were in uniform and bent over backwards figuring out a solution and getting a second crew to her house when one of our pressure washers malfunctioned. When the second crew was enroute we we're unable to contact Renee by phone and no one was home upon arrival. Yes, we weren't able to introduce ourselves because no one was home, but the technician was in uniform. I instructed our tech to complete the job because we were told it was very important to the client the service was complete on the scheduled date.
Rudy
Thank you for your review and many referrals Bernice! Your business is greatly appreciated!! We look forward to seeing you next week,
Rudy :)
Windows Replacement/Installation
Hi Drew,
I apologize for the mistakes you outlined, and thank you for bringing them to our attention so that we can learn from them. I had understood that you wanted us to return when the weather improved, but you're right, we should have called to confirm. From now on, we will always triple-check. We care to make sure all our clients are satisfied and would have been happy to redo at no charge the parts of the work you were displeased with.
Going forward, we will also make a point of making sure the client understands the components of our quote. I understand that you will not use our services again, but please do let us know if there's anything else we can do to make it up to you.
Thank you, Jennifer! We're glad to hear you're so happy with our work. We'll keep it up in the future too!