We first met Bill when the furnace fan in our old house went down in the middle of Februrary. Knowing that we (and our 2 cats) could not last long without heat, Bill went out at 6am on a Saturday in a severe snowstorm to source the parts and was at our place by 9am. Only later did we find out that it was his wife's birthday!
His persistence, creativity to solve the problem, and follow-up to make sure everything was working after the weekend was fantastic.
Fast-forward to spring of this year in our new home and Bill was called back to do the furnace/air conditioner check and maintenance. When he got here, I surprised him with a few other requests which he kindly took care of.
As a relatively hands-off homeowner, I really appreciated that Bill was able to explain things to me in simple terms such that I am no longer afraid of the mechanicals that run my home.
Thanks, Bill - and see you next year!
I & Ken