Ryan thank you so much for sharing your experience. We apologize again for the inconvenience with the damage that was done but We thank you for your understanding! Your business and recommendation is very much appreciated! Have a great Summer ahead!
Calvin & Jessica Reid
Hi John Ursulak,
Although we completed your roof a little over 2 years back in December 2014, we thoroughly remember this project.
We understand that there was issues with the crew we provided and have since let them go shortly after as we can completely agree that excuses don't get the job done.With respect to the shortage of the material, during initial estimation of your project it was estimated incorrectly based on the pitch of the roof and take full responsibility however this is and was in your benefit as you were not charged for the difference in material.
You also mention you hired an outsource to complete the work. We specifically remember and have documented having our service manager Pete out there to complete the project and a full inspection to ensure it was completed to spec.
We are uncertain as to why an individual would desire to write a review on a project that was completed over 2 years ago. And wish that if you have/ had been this unsatisfied for this long you would have come to us sooner with these issues.
None the less, we appreciate your business and the feedback. Feedback like this can only do one thing for our business and that is to help us grow!
Hi Dayle,
Thank you for choosing to go with us. I know it's a hard decision to remove cedar and install asphalt product. I'm glad your happy with the end result, you were great customer and we appreciate the business as always.
- Calvin
Roof and Eavestrough replacement
Thank you Danny for the kind words. We appreciate your business and taking the time to think of us. I'll be sure to pass on the great review to our crew.
Thank you very much,
Calvin & Jessica Reid
Wow! We receive a lot of business from word of mouth and we always appreciate it. It is always great to hear we have a happy customer. We have such a great and knowledgeable team here. So pleased we were able to help you out with your roof.
Thank you very much,
Calvin & Jessica Reid
I remember you calling originally and how upset you were. I am glad we were able to help you to get the roof done in a timely manner and feel better about the whole situation. Thank you so much for taking time out of your day to leave such a fantastic review! We really do our best to make sure that from that first initial call to the guys leaving the home that its a great experience! Thank you Lana!
Thank you very much,
Calvin & Jessica Reid
Hi There,
We appreciate you taking the time to tell us about your experience! We also appreciate your patience and understanding. The subcontractors we work with work with and only Reid's Roofing and have been with us as long as 6 years. I know the common reputation subcontractors have so I can see why you would have been concerned. The cut offs/garbage it was definitely an error on our behalf to not communicate once the job was completed. We typically are out there shortly after completion to complete final inspection and catch, if any debris left behind.
Your business is very much appreciated and we wish you well over the summer months and beyond!
Kind Regards,
Jessica & Calvin Reid
Hello Lori!
I am so happy to hear that we have yet another happy customer. We really do try to accommodate and work against the weather as best we can. We all hope you enjoy the new roof and if you ever need anything in the future to not hesitate to give us a shout! Happy holiday to you and your loved ones.
kindest Regards,
Calvin & Jessica Reid
Hello Jill,
thank you so much for the reccomendations and high praise. I will be sure to pass the great review over to Russ for the great eaves troughs he did. We look forward to hearing from you in the future if you ever need anything else.
Was great to hear from you Jill!
Kindest Regards,
Calvin & Jessica Reid
Hello Sean,
Thanks for taking the time to write such a great review. We are glad to hear that everything turned out great for your mothers roof. Jake really is so knowledgeable and really cares about his work. I will be sure to let him know that he was a pleasure to deal with. We all look forward to hearing from you soon to get started on your home.
Talk to you in the near future Sean
best regards,
Calvin & Jessica Reid
Reid’s Roofing and Insulation has served residential and commercial customers in the Edmonton region for the past 15 years. Our owner, Jessica Reid is a hands on entrepreneur who has made it her mission to lead positive change within the roofing industry. Reid’s is different in that we consider the wellbeing of your entire home’s building envelop. We are a one stop shop offering all types roofing solutions, attic insulation, eaves troughs, soffits, downspouts and exterior paneling. We’ve been the winner of the Homestars “best of” in the roofing category for the past 8 years and we currently hold a 97% customer satisfaction score. We rate highest in the reputation and responsiveness categories. We are the experts in our field and you can expect honesty, integrity and a desire to serve from every Reid’s team member
Whatever your roofing needs, give us a call today for a free no-obligation in home consultation ! We’re here to serve you, pick up the phone or email us today. We would be happy to hear from you!
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