The Mold Guy, Mold Detection & Removal

I live in a 30-sumthin' year old condo in North York and we're currently undergoing a massive window replacement project. Needless to say, sills need to be removed and things need to be prepped in order for old windows to come out and new ones to be put in.

On a Sunday afternoon we removed our California shutters and banged up the existing tile that was underneath. We found some stuff that looked suspiciously like black mold. Then we took down the curtains from the bedroom window and after banging up those tiles, we found what was most definitely black mold.

I headed straight to the interwebz to search for a local mold removal company, landed at MoldGuy.ca and then looked for reviews. I read the ones here and on that same Sunday, put a call in. Monday at 9:30am, Kay called to schedule an inspector and see what was the what.

Inspector Drove stopped in at noon the same day and we looked at the living room area. He said it didn't look terrible but that he'd get some guys in to double check. Then we moved to the bedroom. Drove looked. Drove said "Yep, that's a problem. Don't worry, we'll have guys out and we'll get this taken care of by Friday at the latest". He billed me the $150 for the inspection and explained that it would come off the total of the actual remediation. I said "cool". He said "It'll be $1400 for all the things and they'll email you a quote and we'll go from there."

The email came through and I was "Sign! Sign!"

Then Kay called to set a date for my dudes to come. She said "if you're flexible, we can get a team out there tomorrow (Tuesday) at 2pm." I was all "I work from home so I'm SO flexible that if you look up flexible in the dictionary, there's me!" We set the time for 2pm.

Kay called me back a couple hours later and said "we have a space that opened up at 8am tomorrow and I know you said you're flexible but.. " I said "Yes! Gimme! Let's do it! But, um, they can't start destruction until 9am because those are the condo rules". Kay said "That's okay. Just let them know when they get there and they'll set up and be ready for 9am demolition."

So I called and left my message on Sunday afternoon, spoke to a human (Kay) on Monday, and today is Tuesday and I'm mold-freeeeee!! It's a beautiful day!

My 2 remediation dudes (Phil and Justin who are both 100% adorable) showed up on time and were both insanely polite and professional. They explained some stuff, did some stuff, made some noise, ripped some stuff out, used some big machines, sprayed some stuff, cleaned some stuff, and 3 hours and 8 giant bags of trash later, they were done. Done like finished. And everything is sparkly clean and there's not a single speck of that dastardly black mold in sight. There's no drywall dust from where they cut the walls, no chips of paint, no bits of insulation on the floors. There's no evidence they were even here except the clean insides of my condo walls (and of course the giant areas where there's no more drywall.)

And more amazingly? My Dy$on Air Purifier is humming along nicely and telling me there's no longer any junk in my air. I know, right? Amazing!!! Super amazing!

I can't say enough good things about the way The Mold Guy(s) handled this whole situation. Yes, I know it's their job, but sometimes people surprise you and are exceptional at what they do.

If I can recommend this company to you because you're looking for assistance with a mold issue, consider them recommended. I'm telling all my neighbours and I'll tell anyone who needs a mold guy that they need to go to the Mold Guy.

5 stars. All the stars. I'd give them 10 if they'd let me give them 10.

My wife and I discovered mold left behind from a leaky dishwasher. I have a 5 yr old son and my wife is pregnant so we were quite nervous. I called Kay and Ross and within the day they had an inspector come take a look and less than 24 hours later they had an amazing crew, Johnny and Justin, safely remove and dispose of it. The crew of Kay, Ross, Rob, Johnny and Justin are A + and we will only use this company going forward. Thanks!!!!

Dave and Nancy

People were very polite and courteous to deal with. Mold removers came on time and were Very efficient - everything was done on time. I would definitely use them again and recommend them to others.

From the moment their inspector did his inspector, to the day they finished the job, The Mold Guy(s) were just outstanding. They finished ahead of schedule, were unfailingly polite and, most impressively, they were able to juggle a dumpster snafu that happened when my neighbour changed his mind about allowing them to park it in his parking lot. Kay called me, on a Saturday night, to say: "Don't worry about this, we'll take care of it. Sleep easy." Seriously, they were so kind and professional. And now my basement, for the first time in 15 years, smells awesome. I can't recommend these folks highly enough :)

Ross came by to inspect some mold I found after demolishing my basement in prep for a reno. He took his time in assessing it and quoted a reasonable price to remove it, but since it was only a level 1 issue, he also suggested that I can clean it myself (I already have the proper mask and Ross instructed what else should be done for safety during the cleaning). Ross also took the time to comment on other items he noticed such as foundation cracks and provided some referrals.
I have already recommended Ross to a friend of mine who has a mold issue and would certainly recommend him to anyone else. Great Value for the Money and honest, trustworthy and sensible advice. I can only wish that every contract I will deal with in my upcoming reno is as fair and honest as Ross. Thank you very much Ross.

Drove come in and did the inspection, Phil and Diego did the clean up work. They did a great job, identified and cleaned up or sealed all the places we discussed. We had enough stuff to throw out that I paid for a disposal bin and they took care of ordering it and disposal. The guys did a great job cleaning up a demolished basement and were very friendly.

Found mold after some water damage and high humidity. Called and spoke to Kay and she sent Drove out the next day to assess and arrange for removal at my convenience. Diego and Justin came, set up an air scrubber machine to clean the air in my house, remove mold impacted materials and cleaned/disinfected the area too. They explained what they were doing and how they were going to do it and left my place clean and mold-free. Very pleased with their service.

I cannot say enough about The Mold Guy. Within a week of my initial call to them, my molded walls and flooring were removed neatly and cleanly.

Their customer service has been amazing. Even now that the job is done, they’ve been so helpful in helping me with recommendations for contractors and they’ve followed up with me on my situation.

I highly recommend this company. Thank you!!

The Mold Guy team has been amazing to me and my family! Their service is incredible - Ross, Kay, Brittany, Drove, Johnny and the rest of the team are great people who treat their clients like family. They care about the work they do and the well being of the people they help. I've worked with them probably a dozen times over the past few months and I would highly recommend them to anyone and everyone!

After spotting a considerable amount of mold in a storage room that we had just cleared out, I quickly went online to find a mold company to come and assess the situation. I reviewed a few company profiles online and then called The Mold Guy to see if they were able to send someone out early the next week. To my surprise they had someone available that same afternoon and a technician was at my house a few hours later. The individual reviewed the situation and provided me a rough estimate for the work that was required. The guidance was to strip the storage room (Former cold room) down to the cinder blocks, paint with an anti-mold material and then do a cleanup. The gentlemen that came to do the assessment was very professional and left me feeling confident that the company would take care of everything. The crew that did the work were back the following Wednesday and after 4 hours of work, had the storage room stripped down to walls, painted and cleanup completed. A large bin was provided so that everything could be bagged and removed from our house and the basement was left very clean. The Mold Guy did an excellent job from start to finish including the team that scheduled the resources and followed up after to ensure that I was satisfied with the work. If I have any future mold problems (I hope this is not the case), I will certainly be using this company.