310 Move

I have been waiting for them to arrive since 1pm. The guy at Ikea said they'd come at 1 and be gone by 5. It's now 6:25. I've called 310 and was assured they'd be here at 3. Then they said 5:45. I'll update....

I had a delivery done by 310 move, and right from the beginning it was very easy. I was glad to see that they were the same people who set up my Ikea items!! I called the office, they gave me a date of the next day, and the office girls were very friendly and helpful (I spoke with Trisha and Carmela). The only downfall is the time frame for delivery, but they assured me that if I called the same day they would give me a better ball park of time, and they did with no hesitations!
The delivery guys were very professional and polite, they took their shoes off to avoid leaving their wet foot prints along the way, tied up my boxes after they assembled it, and were quick to set my bed up.

I purchased items from Ikea who had their own for Delivery and referred 310 Move for assembly. From the beginning, I had nothing but problems. Delivery was HORRIBLE, they are rude and arrogant and when I asked them to move a few boxes to a specific room, their response was "I don't get paid enough for that" and they left. I was shocked and really did not know what to say. The whole experience was really bringing my faith down in the project, until 310 Move came. The 2 men that came were wonderful. They assured me that they would thoroughly check through all of the pieces to make sure that nothing was missing or damaged. They worked quietly and on the cardboard boxes to ensure that no damage was done to the floor. They involved me with the set up by explaining that the way I initially thought I wanted it set up wouldn't work with my room layout. I really appreciated that, and we worked together to come up with a design that was best suited for me AND my room! When they completed the job, they cleaned up everything, piled all the cardboard neatly near my front door, and cleaned up all the little pieces as well. They suggested that I test out the drawers and everything just to make sure everything was working properly and to my liking. They were quick and efficient and made sure that that my job was done with care. I would recommend 310 Move to anyone struggling with any sort of assembly, in a heart beat!

TERRIBLE CUSTOMER SERVICE!!!!

A few months ago my wife and I purchased a Besta Framsta entertainment unit from IKEA, who recommended we use 310 Move as the company to install. We did. On the afternoon of the day they were to do the install, they NEVER showed up...and no call to our home to let us know, despite the fact I cancelled appointments at my own work, during a busy time period. When we called to complain and were rebooked, the installer showed up more than an hour late and was there for much of the evening. Without so much as asking, the installer also proceed to "drill" and "cut" unsightly openings in my brand new$2500+ furniture without even ASKING me. It looked like a Grade 7 wood shop project. At least my tv was 60", so I could position it in such a way as to cover it.

FAST FORWARD to last week. We bought a new home and needed to have the above unit disassembled and then reassembled at our new place. As the 310Move people had installed it the first time, we thought it would be safest to arrange for them to do the job. We arranged to be home between 9am and 1pm last week for them to do this. Much to my surprise, while on my way from our new home in Toronto to our old home in Burlington, I received a call at 8:45 saying that they were already at our house and that they would leave if I wasn't there within 15 minutes. I told them I would be there by 9:15 at the latest, but they refused to stay.

TERRIBLE CUSTOMER SERVICE:
1) no show the first time
2) late the second time
3) rudely leave the third time when I was minutes away...and refuse to come back
4) complaint to main office line met with rude and arrogant woman, who refused to re-book
5) calls and message of complaint to Owner, Paul never returned

Do NOT use this service. VERY unreliable and very unprofessional.

We made a reservation for furniture assembly at least 1 week in advance. We were told the workmen would be at our home between 5pm and 9pm on Wednesday, September 21st, 2011. We were also told we would receive a phone call when the crew was 15 minutes away.

My husband and I rerranged our work schedules to be home before 5pm...and then proceeded to wait all night. No one called, and no one showed up. When I contacted 310-Move the next day, I was told I "wasn't in their system". The girl I spoke with sounded like she had never handled a customer service issue in her life. When I asked to speak to a manager, I was told no one was available and they would have to call me back. I did receive a return phone call within 30 minutes, and the manager was apologetic and appeared helpful. She rebooked our furniture assembly for the following evening (Friday, September 23rd, from 5-9pm).

Once again, my husband and I rearranged our schedules to arrive home and wait for the workmen to arrive. By 7pm (on a Friday evening), no one had called or arrived. We called the office, which was closed. At 8:30, I called the office and left a voicemail. No one ever called me back, and no one ever showed up to do the work.

I find it very hard to understand why THIS is the company Ikea contracts their furniture assembly work out to. If you're looking for reliable, professional service...look elsewhere. Don't waste your time on 310-Move.

We hired another company based on Homestar reviews, and couldn't be happier with the service we received.