Last year we planted cedars in our backyard. I know very little about trees and was devastated when they started to turn brown. I called Tree Doctors and Michelle in customer service asked me to send pictures of the tress so that an arborist could review them. How amazing is that??? Instead of pushing an on-site paid estimate, they were willing to help over the phone! As someone who DOES NOT have a green thumb, I wasn't comfortable doing the recommended work on my own (though I tried!) and asked for pruning services. Adam came by to see what needed to be done and told me that I had done a good job on my own, encouraged me to keep watering and explained that the trees were actually doing quite well. He could have charged me (since I know so little and would have believed anything he said), but he was honest and told me that I only needed to wrap the trees for winter. I will ABSOLUTELY be calling Tree Doctors to do that work for me, and wouldn't hesitate to recommend them. Thanks, Adam!