Tankless Experts

After my old tankless got a leak because of horrible installation by Reliance. Kyle came in and rescued this household by installing a much more efficient unit. Unfortunately the old unit could not be saved.
Kyle showed that he is very knowledgeable and prompt. He even came on a holiday weekend to help.
I'm very happy with his service.

Kyle installed my unit on a Sunday and within 2 days of the email agreement we established. The installation took about 5 hours which was fast enough for us.

On an important note: Kyle is very easy to find. Most other companies /contractors are hard to contact in the timeline one has in mind. He co-operates smoothly with you to help you plan ahead.

Since I only have this NPE-240A water heater for 2 weeks, it is a bit early to share an adequate experience about its functionality. I may revise this review at a later time for providing a long term overview.

Our 6 year old Navien tankless had a leaky heat exchanger and Kyle got the whole unit replaced for us under warranty. Did an excellant job replacing in a very short time period. Very impressed with company and Kyle's dedication to excellant work.

Our old tankless water heater from the previous home owner had finally died. We were expecting to be without hot water for a few days. Found Tankless Experts here on Homestars and like what everyone else said so why not lets give them a shot.
Sure enough we were not disappointed, we called them in the morning and Kyle was here by the late afternoon as planned. Same day? Really? Awesome!
Price was fair, the work was excellent, and professional, just what i was looking for.
I knew for a while my old water heater was on its last limb so I had been researching on new tankless water heaters, I didnt want some low budget one that those rental companies give you, I wanted a good quality one, sure enough Kyle suggested the water heater I had been interested in! When he came it was all brand new sealed in a box from the manufacturer.
I am always skeptical of contractors, had some bad experiences, but
Kyle won my trust. My furnace and AC are pretty old, when its time to replace those I will be calling Kyle!

After $500 in repairs from another company and 3 days of no hot water I called Kyle. He was professional, calm, fairly priced and very quickly ensured I had the product and service I needed. Highly recommended. Good to know provides service for AC and Furnaces too.

My tankless water heater suddenly stopped working. I reviewed the manuel for any troubleshooting advice, but nothing seemed to work. I wasn't sure what to do, so I called Tankless Experts and spoke with Kyle. He provided some suggestions, including checking the vent, which was the issue. He really helped me out without even knowing who I was. Would certainly recommend.

After moving into our new home, we discovered a number of "deficiencies" that the home inspector mysteriously overlooked. :-O The latest was the extremely undersized hot water heater that had been barely heating our water, radiant floors, and driveway. I'd contacted a few companies earlier in the year to have it looked at -- trying to stay ahead of disaster -- but I was given a lot of talk about how they'd need to replace a lot of the pipes (told me they were a recalled brand, which they weren't) and most likely have to turn off the gas for several days to correct some code violations...all for a huge amount of money. We decided to do some home fixes to give us time until we could find the right person. A few days ago, the hot water quit altogether. I called a few more large companies, and the only one that sounded competent about the work was booked out 3 weeks. Happily, in another search, we found Tankless Experts. I called Kyle and he talked very knowledgeably about our problem -- much more so than the other companies -- and he was here within a few hours to look at it. He said repairing the tank was really not advisable -- very expensive and it actually wasn't the right equipment for our purposes. The previous owners had installed it themselves, and this particular model was meant for much smaller volumes; so given the actual usage, it pretty much ran through its 10-year life expectancy in about 3 years. So Kyle carefully explained what needed to be done, gave us a quote, and was back the next afternoon to do the work. Two days later, we have hot water, hot floors, and -- as a bonus -- he rerouted our furnace exhaust and brought it up to code. I would highly recommend Tankless Experts if you're looking for tankless water heating.

Very knowledgable. Quick response. Great price - far less than the quote from our preferred supplier. Good install. Needs to communicate more clearly. Would recommend him in an instant. There was some confusion as to whether he was coming back to tidy up, which he did the next day & also gave me a run down on the usage & maintenance. In part due to my son being onsite for the install. The Navien waterheater is by far the best on the market. We owned a Bosch 10 years ago. Moving on.

Kyle was excellent. Professional, and hard working.
We had a tankless water heater installed improperly by another company, 2 years prior to Kyle coming in and finding the problem. It never worked properly and we did not know it was not installed correctly and it was ruined. He took video and sent it to the manufacturer. He got it replaced by the manufacturer and installed the new one extremely efficiently.
We have not had a problem since.
Thanks, Kyle for looking after our bad situation and making it right!!

Tankless Experts gave us excellent service and was able to fix a fairly complex problem. We had three other companies work with us before Kyle from Tankless Experts was able to properly diagnose the issue with our tankless water heater and high efficiency heating system. Tankless experts actually replaced our tankless water heater two years ago and we have not had an issue since. They come twice a year to check and maintain the systems. This is a great company that I would recommend as they really take the time to investigate and properly diagnose problems that are being encountered.