I called Sajad to request information about catching rats that had invaded my house through an open basement window. We secured the perimeter and the entry point, and now I'm hearing them in the voids between the main floor and the basement.
Sadjad spent 20 minutes on the phone listening to my concerns, and he took the time to strategize with me about how to catch the rats, what type of bait and traps to use (Victory premium snap traps baited with peanut butter), and his services to place and maintain traps around the perimeter outside in future.
He was thorough, courteous, and professional. I really appreciated that he took the time even though I hadn't hired him. If I can't get this problem under control on my own, I will certainly bring him in to deal with it. Full marks across the board, highly recommend.