Appliance Repair Team Inc.

BEWARE* REPORT ON FACEBOOK EVERYONE AND SHARE THIS COMPANY NEEDS TO BE STOPPED!
Absolutely the worse company! They tell you 80.00 for service call then soak you for 320.00 so they are guaranteed the work at that point. They had to order a motor for my dry they informed me 840.00 for the motor. At this point I thought that was steep for a little dryer motor. So I did some research called a couple appliances places turns out the part cost 210.00 locally too. They have the part marked up 4 times the cost. Needless to say this part new came damaged so they had to re order. 2 weeks later. There tech comes with no parts or can or truck. Comes in a car. Shows for the 3rd time and doesnt have the capability to get the blower off the motor. Which he informs me they normally order that to cause its easier but they didnt. Another week and promised the following Monday or Tuesday for install. I get a call on Tuesday asking me to book appt for the following week. 4 weeks to get a dryer fixed! 1200.00 in total. Please do not use this company! Its to bad all the negative reviews came up after the fact! There is lots of complaints on the BBB about this company! Absolutely not professional! I advise and warn you not to use this company!! They dont deserve the one star but have to check one.
They go under another name appliance repair team as well maybe thats why no reviews came up in the first place! Wow I cant believe the amount of bad reviews! I dont believe there is one good one! Here is a company that makes no changes to better their services to clients to turn this around and better themselves and provide a good service!
Oh I might add the tech out my dryer together didnt have any new clips or clamps to put the pane back on which would be a common thing to carry is my thinking so they used duct tape can you believe it 1200 dollars no clips but duct tape! And they leave the old parts for you to get rid of. Absolutely pathetic.

Update to review since you cant post another. They have been reported. Came out again like the 6th time and are trying to tell me needs another part but the tech showed me the blower that was replace is chewed up clearly no the right part they want another 350 dollars. Absolutely brutal company no customer satisfaction look at the reviews. PLEASE REPORT ON AND SHARE ON FACEBOOK. This company needs to be stopped.

The technician misdiagnosed my dryer's issue, replaced 2 parts that didn't need replacing, costing me $446.58. He left with the 'used' parts and my dryer still has the same problem. Upon request, I had requested a different technician to diagnose the problem, which he was not able to repair due to the motor being the issue. He provided a tip on how to trigger the motor to work which I have been doing with success. I spoke with a Manager to request a refund of the unnecessary parts as per the first technician's misdiagnosis which she refused (Ella is the Manager's name). I would have happily paid for the service call of $70.00 but instead fell victim to their error and incompetence. Unacceptable. As an FYI to home owners; my dryer was humming but not spinning due to the motor sticking. With a little hand movement of the bowl inside, the motor will spin the dryer without having to replace the motor.

This company and their customer service is a joke.
They charge $80+tax just for the visit. If you have them diagnose, it rises to $322 all in.
I paid $322 for a tech to spend 30 mins total in my home to me that I have a faulty convection element. He advised me that the part would cost $254 plus tax, he said that it was on back order and wouldn't be available for several weeks. When I asked him for an image / specs of the product, so that I could order it myself, he refused to provide it, and told me to take it up with the parts department.
I called the parts department on Monday, and they told me that the part won't be available for several weeks, and that it would cost over $500. They still refused to provide any more info than the generic "Convection element" and said that if I order it myself, they won't come back to fix it.
I have tried calling 12 different times. Spoken to multiple people, and all they do is make excuses. THIS IS THE WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED.

My washer stopped working and I called the Appliance Repair Team. They came out within 2 hours but I told them I wanted to know the cost of the parts before they went ahead with the work. They installed a new pump without first telling me the cost. When they gave me the bill the part cost was $310.36. I felt I had no choice at this point as they had already installed it. I paid a $700.00 bill. After they left I googled the part (as they left the empty box). The part was only $44.00 when I called LG to inquire about the cost. This company is shameless......find another repair company that values honesty!!

Horrible experience!!! Technicians were rude, they claimed that they were going to do a service to try to repair my oven, well all these service was is to take some screws out and tell me what was wrong with the oven, so I paid $361 for them to tell me that the oven needed a part that cost $1550
I can understand paying some fair amount of money for having some one to come and tell me what is wrong with the oven but not $361, is ridiculous! Called to complain and manager was beyond rude !!

Stay away from this company. They say that the service call is $80 that is to show up at your door (which you find out later). But then they charge $320.70 for labor. Parts would have been another $515 which we said was ridiculous as the refrigerator is 11 years old. We are out $327.70

Unfortunately I did not look at the reviews for this company and called the number. The same day a technician with unknown credentials promised to fix our dishwasher. We are $1200 in and nothing has changed and our dishwasher was still disfunctional. The technician returned and suggested to spend another $1700 for their services.

Didn't even open up the fridge assembly, based it on experience and still not working

I find it amazing companies continue to get away with this type of service. Our Sub Zero Freezer stopped working...called this company to come and help figure out the problem. Was told the comperessor was shot and needed replacement. Was told the cost for the parts and installation was approx $5k and wouold take approximatey 1 week to get the part.....had to pay 50% up front. 3 weeks later and multiple call to their 'help' line (a term I use losley), and being promised either ther 'parts department or a manger would call me back the following day (never did). Finally showed up to replace the broken part (my wife was home at the time). Came hoome after work and found a box with the broken parts sitting on my front step leading up to my front door. Called imediately and was told their 'policy' is that they don't remove broken parts (no mention about leaving garbage on your front door). Called the next day and after being put on hold for 20 minutes) sfinally spoke to a manager ('Ilona') and was told she woudl speak to this technicitan's manager ...when I asked when they woudl come back to remove the garbage.....she said I was being (and I quote) 'unreasonable' and then said she was ending the conversation and hung up

Tihs company could not care less about service....they just want to take your money......

For this type of service/attitiude...GO ELESWHERE!

"Repair" guy demanded payment upfront of $ 322.05 otherwise won't touch the dryer and I still will be charged with the same amount by the company(!) Ripped the noisy laundry dryer apart - after that the machine wouldn't work any more. Kept saying "don't worry, don't worry". Stated that he has to order a replacement part or more, about $ 500 / part give or take, then he has to come back with the replacement part plus another $ 322.05 installation fee!!!!!!!! Outrages!!!
STAY AWAY FROM THESE ... (banned word).