Angel Movers & Storage Ltd

The movers themselves (Steve and his team) were excellent. They came in right on time and carefully moved our belongings from our condo to our new home with car and professionalism. There was one small issue with a broken leg on a dresser which was addressed on the spot.

The dispatch/office team is another story. On the day of the move 3 movers were sent instead of 2 (our quote was for 2 movers at a rate of $125 per hour). The move was 4.25 hour and yet we were charged on our visa (absent of an invoice) for significantly more than what we had agreed to on our initial contract.

The contract gave an estimate and also states "You will be charged actual time/travel costs upon completion of the move. We always aim to complete the move in less time than the estimate when and where we can."

I asked for clarification for the charge on two separate days after our move and was promised a call back. A call back was never made on either day. I finally received an invoice that showed 7 hours billed for the move. Today I asked to speak to Johan the manager. Johan called me back and while I was trying to explain our concerns I was told that we are trying to 'nickle and dime' and he hung up the phone mid conversation.

Never once did I ask for a refund. I simply asked for a call back to understand a charge that was not congruent with the contract we signed.

My request to speak with Johan was simply to suggest that sending an accurate contract and engaging in transparent and accurate billing practice is preferable to changing the terms of an agreement and incorrectly/subjectively billing a customer.

5 stars for the moving team. 0 stars for management and the dispatch/office team.

I called Angel in a pinch, I was planning a relatively quick move across the province from Toronto to Ottawa and wasn't feeling good about the response time it was taking from other movers I was already talking too ... so roughly 3 weeks before (yep, that quick :P) I decided to call the #1 movers on Homestars.

Thankfully - they were able to squeeze me in right where I needed to be. The movers were super friendly and helpful. NOTHING was broken (record for movers in my book) it was quick, easy and slightly less than quoted when all was done - despite ice storms the day they made the drive. 5 stars, A+++

In a word, awesome. The ladies in the office did a great job of setting things up. On the day of the move the guys arrive on time and in great spirits. The made quick work of loading our household and storage unit. At the other end 400k away the arrived early and had everything offloaded in short order.

We first used Angel Movers in April 2018, and while we were too busy to get around to writing a review on that occasion, they were excellent, and we happily used them again now in June 2021. Back in 2018, we made a list of 3 companies to call and get quotes, and I happened to call Angel Movers first, and Anna was so fantastic at answering all of my questions and providing everything we needed, I didnt even bother calling the other 2 companies, and everything turned out perfect. This time around in 2021, I suspected we would use Angel Movers again, but we wanted to do our homework first and check out other companies before contacting Angel Movers, just be sure we were making the right decision. We
made a list of 8 companies in Toronto that had great reviews, including Angel Movers. Of those 8 companies, I was extremely surprised to see that Angel Movers was the only one to list their prices on their website. I first contacted 3 of the other 7 companies, and then contacted Angel Movers. Of the 3 that I contacted, 2 of them had much higher prices than Angel Movers, and 1 of them had the same price. Additionally, I found that 2 of the other companies were more challenging than Angel Movers to get quotes from. (1 of them seemed like it had great customer service, but I admittedly didn't give them much of a chance when I saw their price.) On the other hand, at Angel Movers, Anna was again amazing
with her customer service. And through Anna, Johan provided great advice on a couple specific questions. On the day of the move, the three movers, Omar, Darren, and Aaron, were above and beyond what could be expected in terms of moving skills and efficiency, and also were exceedingly friendly and professional. They even finished faster than the quoted time, which of course meant that our final cost was reduced. Bottom line - We hate moving. This second move, the one in 2021, was not by choice. And we hope to not have to move again for many, many years. But if we do have to move again, we will absolutely use Angel Movers again, and we will recommend them to anyone that we know
who needs movers.

I was very happy with the service I recieved from Angel Movers from start to finish. Anna has excellent customer service skills and she addressed my concerns with the long distance. The movers were on time, very efficient, and the cost was as estimated. I would hire Angel Movers again during my next move, and I have recommended Angel Movers to my friends and family. Thank you Angel Movers!

They made my move super easy. We booked the movers in the morning and they gave us an hour window, the movers were on-time and worked fast. Anna, the receptionist was very nice and detail oriented. She had a great attitude and so did the movers as well. Overall they were great to work with.

We moved last Thursday and had a team from Angel Movers help us. Omar, Aaron and Darren showed up promptly, were super friendly and professional and worked hard all day. I was pleasantly surprised that they meticulously wrapped every piece of furniture we had and were extremely careful with all of our belongings. It was a long day but they never complained. We would 100% recommend Angel Movers to everyone!! You will not be disappointed!

Moving day can be a very stressful event. My wife and i decided to try Angel movers to take away a lot of the pressure. They were on time, courteous and fast. they estimated 10 hours for the move and were completed in 7 hours. I would use them again.

We found Angel Movers to move our things from our loft into a storage unit while renos were taking place in November. Anna was amazing with the communication upfront and letting us know what to expect. Additionally, she helped us with coordinating the storage unit we would need for the amount of stuff we had and got that all set up.

Things went exactly as described. Our movers showed up on time and were very quick and getting everything out and loaded into the truck far more quickly than I had thought possible, and they were great on the communications as well (especially Jack). Would definitely recommend (and plan to use again for my move back out of storage!)

After moving multiple times across the country over the past years, I was dreading another move. Every different moving company I used in the past resulted in thousands of dollars in damages and theft with little or no reimbursement for loss. I had to find another moving company so I read the reviews and found Angel Movers. Their 5 star reviews made me reach out to them and I spoke with the wonderful Anna. Even though their schedule was full, Anna still found a date to suit my needs. Anna is a superstar and when you speak with her, you can easily tell that she loves her job. Obviously, she deals with many satisfied customers. Our moving team were prompt, polite, professional and executed our move perfectly. I have found the only moving company that I will ever use in the future. They actually care about you and your belongings. Thank you Anna and your team!