Ecotech Windows & Doors

Our experience;

We were told by our salesman that Ecotech manufacture their own windows, which we found out later isn’t true.

Ecotech stood us up on 3 separate occasions without so much as a phone call. This seems very unprofessional in my opinion

The installers did a sloppy job and we questioned them on their work while they were here the first time, we were told there was nothing they could do. The owner had to send him back out to correct the work that wasn’t completed properly the first time (i.e. holes in the caulking, screws that weren’t screwed in all the way etc.)

The owner was willing to send an installer out for a 3rd time to correct improper workmanship. We declined this offer however, so we could be done with this company, as it has been over 3 months since signing the agreement with them to have two windows and one door installed.

We are left with a door that has multiple draughts (which we were told was “normal”).

We also noticed a dent in the door; however, they denied all responsibility for this.

We have found Ecotech to be extremely unprofessional; the owner lost his temper and threatened to pull the warranty on the windows. He asked for the remaining balance before the job was completed, etc.

The windows themselves are nice and the price was competitive, however, we wouldn’t use Ecotech again due the aforementioned problems we incurred.

Contacted Ecotech on November 4 to inquire. They sent an estimator to my property on November 5, and we came to an agreement on the pricing for 14 windows and the patio door replacement. I had requested rush order & installation since I was planning to move in on December 1. Note was made on the invoice and I was told I will be contacted regarding installation date.

I had to contact Ecotech since it was getting very close to the planned move-in date, and the lady answering the phone could not confirm my installation date. She said she will contact my sales representative to confirm the date - I did get a call from my sales guy, but he said the earliest date possible would be December 12.
Not a huge issue, since my washroom renovations were delayed and I had to revise my move-in date anyway, but it would have been a better experience if someone had contacted me to let me know instead of having to call in. To their credit, someone did contact me on the 11th to confirm the installation date.

The installation day came, the installers were in the house at around 9:30 am. Finished everything by 3:30 pm, I got off work early to go inspect the work and pay the balance of the invoice. Quality work on everything, the only thing I noticed was they left some debris from the old windows on my roof above the garage. I'm hoping it wouldn't clog my eavestrough until I get a chance to shop-vac the debris from the second floor windows.

Anyhow, the delay in installation was understandable since everyone was trying to get windows replaced before temperatures drop further. Their windows and doors are top-notch and the casement windows open 90 degrees for ease of cleaning. Screens also pop out easily and the interior vinyl trim around the windows are very easy to clean and virtually maintenance free.

I would recommend Ecotech, just make sure you get everything in writing and try to book well in advance of October / November for a smoother process.

I intended to quote on 5 windows, and ended up buying 11 the first time I met Mark. He's a good salesman, he knows his stuff. Well he did tell me I wouldn't lose the beveled glass in my living room which the installer said was impossible but as far as the quality and value in the windows, and what's a good price? He was spot on.

There was an unfortunate mix-up in two of the largest family room windows, in that they were ordered and installed as 'fixed' vs 'opening' windows but to Mark's credit -he made it right. He arranged to have the wrong windows replaced at no additional cost to me as it was important to him that I was a happy customer. The second install was less then perfect however, and I wish I could post the pictures to show the workmanship but suffice it to say, it was less than what I would expect from a professional installer. I guess he wanted to get in and out quicker the second time around since it was a 'non profit' job. With some sanding. grinding and painting we 'made do' but I wasn't aiming for 'making do'.

The windows are gorgeous, the price is reasonable the service was good --I really wanted to give a 10 to you Mark but the installation experience didn't quite hit the mark for me.

Sorry buddy! 8/10 is not bad --and I would recommend you to a friend --just send a different install crew next time ok??

We found Mark on Homestars. He came to your house and gave us a very good estimate with no pressure. We told him that we are getting other companies coming to give us an estimate also he said to take our time and call him when we were ready. He left his price which was very good and we decided to call him back. We met him at the factory where we signed the agreement paper and we had our door installed exactly 4 weeks later. We are VERY happy.

We dealt with Tom from Echo Tech Windows and Doors when replacing all the basement windows in our previous house while preparing it for sale. We were extremely satisfied with the price and also with the efficient and professional job so it was an easy decision to call Tom once again after moving into our next home. This time we had all the windows replaced, plus a new entranceway door and a sliding patio door in the back of the house. We are very happy with all aspects of the job from price, quality of the windows and doors and wonderful team of installers, to the great clean up job they did. I would not hesitate to recommend EchoTech.

Ecotech windows came to my house to give me a quote for my windows. I was reluctant to buy windows on the spot however they gave me an a amazing deal that I could not say no. Today I am very happy to say I made the right choice. Thank you Ecotech.

I had Ecotech windows install 10 new windows in my home. They replaced all the frames and changed all the trim. My house looks beautiful and I am very satisfied with their professionalism. I would like to recommend them to my sister she really needs windows.