Martino HVAC

Extremely pleasant experience with our Representative. Paulo was very helpful and professional. He provided us with suggestions and was very knowledgeable. Definitely recommend and amazing customer service from Paulo. Thank you.

I couldn't have been more pleased with every aspect of JP/s excellent furnace repair last night. JP arrived within the scheduled window, was very well mannered, and well spoken as well as totally COVID compliant, and quick and efficient in his diagnosis and skillful solution to the problem. A very impressive young man who reflects well on the company fortunate enough to have him in their employment.

Incredible customer service and communication throughout the whole process and post-install. The install team seemed very knowledgeable got the job done according to plan.

Best of all, they came when they said they would, the charged accurate to the quote and there were no surprises.

Our new house comes with 2 air conditioners (Goodman GSX130301BF and Comfort Aire CMA18SB-1) installed by this company. Within 3 years both units cannot provide cooling anymore.
The Goodman one has a frozen pipe (picture attached). It is an indicator of low in freon. It is either because the technician did not top up freon when the unit was installed, or a defective unit was installed.
The Comfort Aire does has zero refrigerant. Upon checking, there is a leak on the connector between the unit and the pipe. This is due to poor installation.
Of course these issues will not cause a system failure within the 1st year, and they will only show up once your warranty period is over.
Contacting them on a hot Friday and was told that the best they can do is to send someone over next Tuesday; and there will be service fee for $125 TIMES TWO (for the 2 units we have). Who knows how much they will charge after that!

To those people who consider using this company for their HVAC service, please think twice and spend your money wisely! You don't want to end up like me having to fix your 2 ACs just after 3 years.

Update 7/23
After the review, I received a personal phone call from the service manager Chris. He and his technician came 2 days after and retified the issues free of charge. This has changed my previous opinion on Martino. I believe they are a good contractor and is willing to stand behind their work. Thank you Chris.

Great people to work with!!! Highly recommend the team at Martino!!!
Personally, Martino helped me out of a disastrous situation with another HVAC contractor. Martino was able to identify the deficiencies, prioritize them, and offer timely solutions to each. Their staff are highly knowledgeable, courteous, and simply professional in their work. The scope of work included a forced air gas furnace, a combi boiler for the hydronic in floor heating and hot water supply. Their team for the boiler/in floor heating, Martin, Alex and Nick are amazing!!!!

We have Martino to install our high velocity AC/heat unit as well as an HRV unit. The team asked our siding contractor to install the end caps on the exterior of the house and they left him the two end caps. The siding contractor, at our expense did the end cap install. We did not find out until a few years after the install that the end caps that were left by Martino were not the correct size and most importantly the one they left for the HRV was an exhaust style end cap, so no fresh air was ever going to brought into the house for the HRV to circuluate!

We called Martino back in to address some heating issues and when the contractor came back for that call back we showed them the end caps that had been installed as per Martino's request. We also showed him the correct end caps that we had brought to replace the faulty ones left by Martino. Ours were the correct size as per what the heating designer had specified. The one we put in for the HRV did of course allow for ventilation. Martino's contractor also noticed that the pipes did not properly reach the end caps (neither the end caps left by Martino, nor the new ones we had). Martino's contractor concluded that an extra pieces would have to be fashioned to properly join the pipes to the end cap. He also 100% agreed that the one that have been left by Martino to install for the HRV was the incorrect design (which we already 100% knew). The contractor told us he would let the office know what he had concluded. We never received any follow-up.

A long period of time passed and we did not hear back from Martino. We also did not follow-up from our end as we were doing much of the renovation work ourselves. We were unhappy that we could not use the HRV, and uncomfortable that the furnace end cap was not properly fitted nor fully attached to the pipe (and therefore was not exhausting properly).

We tried a few more calls/emails with Martino. They seemed unable to find their records from their contractor who concluded there was a problem with end cap and the attachment, and that as a result the HRV could not be used and the furnace was not exhausing properly. We explained that we had done the lion's share of the repair by buying the correct end caps and getting a contractor to install them (they are on a very high part of the house, above sloped land). All we were asking Martino's to do now was the attach the pipe to the proper end caps, which required them to fashion a piece to make the attachment.

We acknowledge that the original work done by Martino on our home was a long time ago. However, the work was never done properly and the HRV has never been able to be used at all due to their install errors related to end caps. The mistake was made at the time of install and they should own and make right on that mistake.

I did tell Martino that I would write a review to warn others that this company will not make right on their errors if they did not come and take care of this long standing install error by this fall. They ignored my emails.

This was a higher priced company. Their quote was higher than other bids we considered. However, they seemed to have had more experience with high velocity AC/heat units so we went with them. Given they charged a premium price for their install, you think they would follow-up on any mistakes that they made.

Parm attended our new home to inspect the furnace, air conditioner and hrv systems

Thoroughly instructed us on the programable thermostat, how to best utilize the hrv and the maintenance of the furnace and air conditioner

He was very patient and informative and we were quite impressed by his professionalism

Pass along this review to PARM

Dale & Kate
Collingwood

Parm form martino hvac was in for our annual service he is a very experienced and great technician who took his time to explain and answer all our questions. many thanks

I would like to thank Martino HVAC for their great services, scheduling punctuality as I have a new AC installed to my new house. Todd the service tech. was very professional and knowledgeable in his field, he answered all my questions and concerns. I highly recommend Martino HVAC for your next heating and cooling project.

Good work but overpriced for a 30 minute service call. Was quoted 125 to come by and check out our HVAC compressor (wasn't cooling enough). Checked out OK but cleaned it with a garden hose and claimed that was an additional $135. While they might be excellent at their craft, there are others in Vaughan/Toronto who will charge half for the same service. Keep your money.

2019-07-04: We spoke with Martino HVAC and they rectified the issue to our satisfaction. Friendly and responsive. Thanks