1 review Hamilton, ON Joined 2013/12/27

0/10

Window & Gutter Cleaning review in Hamilton

11/17/2014

They charged for services they did not provide, and it was a nightmare on scheduling and getting a refund by them and credit card company. They cancelled multiple times due to weather (which is understandable), once without notice, and a second the day of. In the end we were charged a cancellation fee when the company couldn't confirm services in light of above. We paid for window and gutter cleaning, but only gutters were cleaned. When this was brought to their attention, they falsely stated on completing the service, and defaulted to their streakfree policy, as long as we paid their cancellation charge. They did not offer refund and falsely stated to the credit card company that services were fully completed. I have photo evidence of untouched windows should you be interested.

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Job Price

Approximate cost of services:: $300.00

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Company Response

As client stated, after some delays due to weather and several day-of-appointment client side cancellations (Cancellation fees billed, but never paid), all services were provided as ordered in May of 2014.

Client contacted us to let us know they were unhappy with the windows and a FREE second cleaning of the windows was offered. They refused the free 2nd cleaning and instead we were informed that they had processed a full charge back for all services preformed (Exterior windows & the non disputed gutter cleaning).

Now that the charge back has been resolved, we would be happy to extend our offer of a free exterior cleaning in the spring of 2015.

Please contact us by E-Mail to redeem the free cleaning.

Liz from Haverhill

1 review Hamilton, ON Joined 2014/11/14

10/10

Window Cleaning

Window & Gutter Cleaning review in Hamilton

11/14/2014

They have done my windows several times over the past 3 years and I am always happy with the results! I highly recommend them to anyone looking for a window cleaning company!

Job Price

Approximate cost of services:: $250.00

1 of 1 people found this review helpful.

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Company Response: Thank you for your loyal business. It is truly appreciated.

Thomson from St. Catharines

1 review Saint Catharines, ON Joined 2014/07/28

0/10

gutter cleaning

Window & Gutter Cleaning review in Saint Catharines

07/28/2014

My house is a bungalow. They only cleaned the front trough, leaving the back trough full of maple keys which have now clogged the trough making it useless. Never again.

Job Price

Approximate cost of services:: $100.00

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Company Response

Hi Thomson,

Thank you for bringing this to our attention.

We do offer a next rainfall guarantee with all of our gutter cleanings and would be happy to extend this to your situation if your cleaning was done this year (2014).

Unfortunately I don't see a record of any completed cleanings with anyone with the first or last name Thomson in our records.

Please contact me personally at info (at) niagarawindowwashing (dot) com so we can take care of your back gutters. In addition I would be happy to extend a $25 credit on your account to be used toward future services for the inconvenience.

Regards,

Ken Richardson
Owner
Niagara Window Washing

JAMIE FOWLER from Saint Catharines

1 review Saint Catharines, ON Joined 2013/01/20

10/10

window washing

Window & Gutter Cleaning review in Saint Catharines

01/20/2013

This company offered a great customer satisfaction and quality in the work that they do. I would highly recommend them to anyone who is looking for a job well done.

Job Price

Approximate cost of services:: $50.00

2 of 2 people found this review helpful.

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Company Response: Thank you for your business and recommendation Jamie.

Y. Bowman in St catharines

1 review Saint Catharines, ON Joined 2012/08/04

First Review

10/10

Outside and Inside Window Washing

Window & Gutter Cleaning review in Saint Catharines

08/04/2012

I had Niagara Window Washing come to clean my windows at my Niagara Falls home in July of 2012 and they did a good job, were thorough and the windows look like new!

Job Price

Approximate cost of services:: $199.00

2 of 2 people found this review helpful.

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Company Response: Thank you for your business!

Niagara Window Washing

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