Corbeil Appliances

We purchased fridge, range, range hood, dishwasher, laundry and dryer from the Corbeil Appliances in Vaughan.
John and Luisa there were extremely helpful and professional. We did our homework and knew what we wanted before we went to them, and we had price matched. Price matching is pretty standard these days, however, they provided a great follow up service and babysat our order. Luisa called me promptly whenever there was an order status update so I had no surprise. The overall service/experience in the store was great. I don't know other Corbeil stores, but I would highly recommend this store to my friends.

One thing that made me give them 9 stars instead of 10 is the shipping company they used. If I could rate them separately, I would give a zero. On the day of delivery, the deliveryman called me and ask if they can come earlier than scheduled time. I wanted to be accommodating so I agreed. They came with a rental truck instead of a Corbeil truck which was an alarming sign that I didn't see at the beginning. During the whole delivery process, the two delivery men kept complaining how heavy and big my appliances are and that they have never seen such big range/fridge/laundry/dryer...(they complained about everything I bought!!) I don't know if it's their first day in this delivery business but they should absolutely not complaining about their customer's purchase IN FRONT OF the customers and ALL THE TIME. Also, one of the deliverymen suddenly lost his temper and shouted at my wife. I understand that perhaps they were under some stress making deliveries on the scheduled time or working during weekends, but it is not acceptable to treat any customer that rude. My wife told me after they left that she felt threaten by the way they talked to her.
The two delivery men did not want to deliver the purchased range to the kitchen because "it's too heavy and it'd require 3 people to do the job". I asked them, why they didn't send 3 people to do the job from the beginning instead of telling me now (with the range standing in my garage) they can't finish the job and will have to reschedule or they could just leave it in my garage. One of the guys told me it's a common practice for their company. (send 2 guys to do 3 guys job and see if the customers will accept to have th appliances delivered to the garage) I spoke with their manager over the phone to see if they can send one more guy to finish the job but he said they don't have enough people right now because "people have to be with their family during the weekend". I was stunned by his reply because I don't know why they scheduled the delivery with me at all when they knew they would not have sufficient workers willing to do the work. Somehow I feel they think they are doing everything for free (they aren't) or I can take another day off from work just to sit at home waiting for them so their workers can be with their family during weekends.
I think any customer would appreciate more if the delivery company could arrange a schedule they can keep... otherwise, maybe it's better not to schedule anything at all. (or schedule a weekday only delivery) With so many people needing to find a job these days, no one is forcing them to go out and do the work they promised to do (and paid to do).
I just had some other delivery companies come to my house during a weekend and the experience was very pleasant and totally different. (at minimum there was no whining about their job)
I am sure with that kind of attitude and ethics, the delivery company Corbeil used will not be in this delivery business for long. Reusing that company is not a wise thing for Corbeil Appliances.

I like to end my review with something positive... so another positive point to the Corbeil Appliances, I called John at Corbeil Appliances and inform him about the delivery company leaving the range inside my garage and he even agreed to pay for it if I would need to hire someone else to move the range to my kitchen. (he set a spending cap, of course) Although my experience with the delivery company Corbeil used was horrible, I would say John acted very professional in dealing with their customer relationship.

By the way, the next day, my range installers (2 skinny guys) moved the range to my kitchen for free.

Pros: Great services and experience. Very knowledgable and professional. Good selections of appliances.

Cons: Terrible experience with their delivery company. Get your own delivery people if possible.

I will never, EVER, purchase from Corbeil Appliances again. It was a nightmare.

It started out fine. We purchased a high end washer and dryer (with pedestals) because our dryer died on us and were told, by the Manager, it would be 6 to 10 days for delivery and installation. That was one of the reasons we went with Corbeil because we didn't want to go without a dryer for too long. We also made sure all hoses, vents and any other attachments are going to be included to ensure a smooth installation and immediate use. After 10 days, we called the store to enquire about our delivery and were told it will be 6-10 WEEKS!!!

When they finally arrived, the install was worse. The water hoses and dryer vents did not come with them so they dropped them off in our garage and said they will have to schedule another time to come and install after WE get the hoses and vent. We called the store and complained. They said they will have the crew return the next morning and give us the hoses and vent for free, but we will have to go to the store to pick them up ourselves, which I did.

They arrived the next morning and began putting the machines on the pedestals in the garage (handling all items rough) and discovered the clips for attaching the machines to the pedestals were missing and they will have to return another time - AGAIN!!!

We called the store back - again - and were literally screaming at them because we were so frustrated. They sent the crew back later that same day with the clips. After the install was complete, we inspected everything and found that the pedestal doors were not closing and they were damaged. The crew installing them said "That's not our problem, you have to call the store. We just deliver", and they left.

So we decided to run the machines to make sure they work. When turned on for the first time, you are directed to start an initial rinse cycle before using it for clothes, so we did. When the water started draining, it flooded our floor and leaked into the basement underneath, damaging our ceiling drywall in the finished basement. It turns out they did not install the drain pipe correctly.

Once again we called the store back to complain. A few days later they sent someone over to inspect the damage and do an assessment. We were told today they will NOT fix any damage, it was our fault it flooded (WHAT???). We are still waiting for new pedestals to arrive and be installed.

They are NOT professionals or specialist like they claim on their commercials. They are a complete disaster and should not be in business with service like this.