- Approximate cost of services:
- $50,000.00
- Company Response
Thank you so much for your review! We are so glad you're loving your new basement - and we'd be happy to work for you again anytime! :)
Thank you so much for your review! We are so glad you're loving your new basement - and we'd be happy to work for you again anytime! :)
Thank you so much for your review Kat! We are so glad you're loving your new space!
Thank you so much for your review! We are so glad you're loving your new space!
Horrible Bathroom Reno Experience - Amateur Workmanship
Dear Alan,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we promise to do better in the future.
We have tried to rectify every issue as we've come across them. Unfortunately with the age of your home, nothing was level and we were doing our best to work with what we were given as a starting point. The tub leaking; we tried to get the shower guards put on to prevent damage to the flooring and baseboards, but you didn't wish to use them, we then offered to pay for half of the shower glass as a solution once our plumber said the tub was installed as per industry standards, and the manufacturer wouldn't accept fault. The timeline extended longer than we would have liked, in part due to waiting on correspondence with the manufacturer of the tub, and in part due to your noncompliance in our suggestions to rectify the problems. We had countless meetings throughout this time to try and stay on top of fixing the issues.
I apologize on behalf of everyone at TAG. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
All in all, I am disappointed to read this review as my Office Manager's
conversation with your foreman following his final visit was very positive, we were told he fixed every issue, and walked through them all with you item by item, before he left to ensure you were pleased with the end result. He told us he had asked for you to get in touch with him if anything else came up that needed fixing and that he would stop in. My Office manager then followed up and gave you a call following this conversation and had asked you if you were happy with the results of the final repairs to which you had said you were. We then received an email a while later stating you were very unhappy, and did not wish for us to return to make things right.
Please feel free to reach out to me directly at tom@theanythingguys.com with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.
Regards,
Tom
Thank you so much for your candid review Sally! I am so happy you're loving your new space! :) We look forward to the next reno!
Thank you so much for your review Brett! So glad we impressed you!
Driveway, walkway and porch renewal.
Thank you so much for the detailed review of your experience with us! So glad we were able to get those pavers!
Redo the whole main floor, including the kitchen
Thank you so much Claude! We really appreciate you taking the time to write us a review! :)
Thank you so much for your candid review Ian and Elaine! I am so happy you're loving the deck and patio! Merry Christmas! :)
The Anything Guys was founded in 2005 by Tom Rheaume. It has since grown to a strong 10 person team.
Our focus is to supply Ottawa residents with a professional, affordable service that is a one-stop shop for both commercial and residential clients, specializing in pretty much anything! We pride ourselves in our ability to offer a large variety of different household and property related services, big or small, irregular or mainstream, which can be found on our services page.
This is what you receive with every job you book with us:
Convenience: One number, one main contact and an experienced team to handle most any home and garden renovation and maintenance need.
Quality Work: Qualified tradesmen who will do the work diligently and to the highest standards
Reliability & Consistency: Good communication is very important to us. If a customer changes the scope of work, we notify them of changes to timelines, schedules and budgets.
Customer Service: Enjoy a positive experience working with TAG.
Fair pricing that comes with full Insurance: Our pricing is competitive and we are fully insurued which means you aren't at risk when hiring us for your renovation or landscaping work.