NPC Building and Renovations Limited

After a lot of research, I am so very happy I found and chose Natanael (NPC) to do a complete reno of my mother’s master bathroom. I am very particular and detail oriented. Natanael is everything you would want and need in a contractor. First and foremost, he provides excellent customer service and is true to his word. He replied to each and every text, email and phone call within minutes. His crew (Antonio and Leo to name a few) were great. We are very pleased with the look of the bathroom and plan to have him renovate 2 other bathrooms in the spring. If you are looking for someone to do your Reno, I would not hesitate to highly recommend Natanael and NPC. He will be my family’s go to for future renovations. Thank you Natanael and NPC! Vera

Thanks to Natanael and his crew (Prospero and Alex), my kitchen renovation was a most enjoyable experience. They provided quality workmanship at competitive pricing, and a work schedule that was well coordinated, on time, and on budget. Everyone was punctual, reliable, and personable. The work area was clean and safe at all times, and dust and disruption were kept to a minimum.
As General Contractor, Natanael’s priority is customer satisfaction. He provided thorough estimate interviews and discussions, a clear and detailed contract itemizing work and payment schedules, which allowed me to follow and prepare for each step of the renovation. He did not hesitate to alter his contract to include my request for the 90-day 10% Holdback clause, and the company names of all tradespeople to be employed. Throughout the entire process, Natanael regularly communicated with me, either by phone, email, text, or in person, providing me with absolute peace of mind.
I highly recommend Natanael and his company, and would not hesitate to hire them again on future projects.

It was a real pleasure to meet and work with Nathanael, and listening to his good suggestions when we decided to redo our stairway. Nataneal listened to exactly what we wanted and what was the best things to do in our project. NPC wasn't the cheapest or most expensive quote but we decided to go with them when we learned they would tear everything to build it from scratch. I would not hesitate to use NPC again. Thanks a lot!!

I had an amazing experience with NPC renovations. Nathanael provided exceptional customer service with modern suggestions for the new design of the basement. His team members were always very attentive to small details to ensure the quality of the work and they were very friendly. I would highly recommend NPC Renovations because their team work as well as the final project was outstanding.

I contacted NPC Renovations based on their reviews in Homestars , I wanted to re-designed my bathroom in order make it more spacious. Natanael meet my for an appointment where he suggested a lot of contemporary ideas. A couple of days after I received the estimates and I agreed to go forward with the project. I am absolutely in love with the final results and renovating has never been so easy before. During the construction there was no dirt or dust left behind, the communication was exceptional and at any giving time that I had a question or concerns they were always available and happy to help. I really recommend NPC Renovations and I’m very thankful for all the help.

We had a really good experience during the renovation. We wanted to finish our basement and hire NPC for the job. The crew and more specifically Natanael exceeded our expectation. Since the beginning he was doing everything to get us satisfied with the job and this is the most important thing when you are doing renovation, taking the stress out. His suggestions and ideas helped us a lot to get what we wanted. They were always there and listening. We are more than happy and will hire him again every time we would like to do renovation. Thank you so much for gave us this beautiful basement.

I live in a 1600 sqft one bedroom loft with one bathroom and a small kitchen. The major plan was to double the size of the kitchen and create a new ensuite bathroom and a separate 2 piece bathroom using a portion of the original bathroom. I also created a new mini laundry room and almost doubled the size of my in-suite storage. There were changes to electrical, plumbing, mechanical and structural as well as altering the condo sprinklers. Needless to say not a small job.

I planned the renovation a year ahead of time. I was fully prepared with architectural and other permitted drawings for every facet of the reno. I then contacted 5 companies that I found on homestars and word of mouth. NPC was my top pick and I am extremely happy that I found them!

Right from the beginning of my vetting process, Natanael was clearly the most responsive GC from all of the companies I contacted. He provided me with a timely quote and replied to every single one of my emails afterwards within 24 hours. I went through all of the quotes very carefully. His experience began to show very early on in the process. His quote was the most competitive and the most cohesive and inclusive. He was also booking 6 months in advance so it was nice to see that his services were being demanded by a lot of people.

There were no surprises that came up about changes in cost to my renovation. He stuck to his word on everything he quoted. Not only that, I asked him to do somethings that were a little different or a little more involved than the original quote. Every time he was very reasonable about the changes. Sometimes he even did them for free! I was so relieved to have a GC on my job that wasn't eagerly awaiting for any changes so that he could gouge me on it. He never did once. It saved me a lot of sleepless nights.

Like any renovation, I did encounter multiple setbacks. I've done this a few times now and this is simply a fact of life with large scale renovations. You really cant avoid it. I can honestly say that these were almost always completely out of Natanael's hands. Miscommunications happen and even I was at fault some of the times.

What I can't stress enough about Natanael, and it is the main reason why you should hire him, is that no matter what setback happened in my reno, he did stop until I was completely satisfied. His dedication to customer service is something you don't see everyday and certainly not in today's times of laziness. I admit I am very particular so often I demanded a lot, probably too much, but he did not stop until I was happy. He was almost always on my side of every issue and if he wasn't it was because i was being unreasonable. After my job was mostly over and paid for, there were a few small things that needed to be finished. I was never worried he would never come back. In fact, he came back within 1-2 weeks every time I asked him to over the course of the next year. Often times for things he didn't have to.

If you start a renovation and expect things to go perfectly then you are setting yourself up for disappointment before things even start. Of course, price, skill, quality, and reliability are important. But what is the MOST IMPORTANT thing is dedication to the customer., no matter how long it takes. I can honestly say Natanael's dedication to costumer satisfaction is one of the best I've ever seen or heard of and THAT'S the main reason why you should hire him. I will be hiring him again in the future 100%.

Renovations are no fun and we've done many. NPC was the best experience we've ever had. Nataneal and his team started soon after my quote and never left until the job was finished. They were punctual, hard working, courteous, professional and took care to protect the rest of my home. Nataneal listened to exactly what we wanted and expertly guided us to get it accomplished. NPC wasn't the cheapest or most expensive quote but I was sold when I learned they would tear everything back to the studs to assure a quality job. Nataneal has many connections and brings in other expert trades, promptly, to keep the job flowing. During the weeks with us Nataneal managed to fix the myriad of other minor nuisance problems that we had lived with for years. I would not hesitate to use NPC again. Thank you Nataneal, Alex and Pupito.

NPC is a trustworthy team with a well-established mission: customer satisfaction and delivery of highest quality outcome.
This team well exceeded our expectations; we couldn’t be happier with their honesty, punctuality, professionalism and timely valuable advises. Their dedication, interest and meticulous work made the 8 weeks project renovation of the entire basement a more endurable experience from demolition to culmination. They were available all the time and always happy to accommodate any request.
Thanks to Natanael, Tony, Juanito, Pupito and Alexis we have a stunning basement. We definitely recommend NPC for any project.

ABSOLUTELY FANTASTIC SERVICE.
Nathaniel and his crew were a pleasure to work with. They were professional, dependable and always treated our home like their own. Nathaniel has awesome ideas and a keen eye to detail. I would highly recommend NPC to anyone and everyone. His company makes working with a Contractor enjoyable. If I could give higher than a 10 I would. Thanks NPC for doing such a nice job on our bathroom. Also, thanks for the extras you did in our spare room and masterbath. We will definitely work with NPC again and recommend them to family, friends and co-workers. All I can say is Awesome, Awesome, Awesome...