Upright Door Service Inc.

Recently moved to new to us house and garage door was old, was not installed properly and garage door opener died shortly. One day going to work I noticed that my neighbour is having new garage door installed, installer was Jim from Upright Door Service. After quick chat I grabbed his business card and called them later to schedule appointment for the quote and door choice.
Door purchase:
Al was on time as promised, went over all options with me and my wife, patiently answered all our questions - experience was 10/10
Follow up - in couple of weeks Al called as promised to schedule installation date. Again - perfect, 10/10, everything as promised, no more, no less
Installation - we opted for full package (insulated door and garage opener). Crew was on site on time, started working without any delays. They gave me the ETA on when they will be finished and rest assured they were on time. And by that I mean all new hardware, door and motor was in place, space was cleaned up and spotless (probably cleaner than in was before :-)), old stuff loaded and ready to be hauled away. Jim spent all the time I needed to show me how new opener and door work and answered all my questions. Experience - 10/10.

To top it all up - business is family owned, they clearly show that they care about me as their customer and most importantly they fully stand behind their word and work. Absolutely flawless experience, I would not hesitate to give them a call whether you need new garage door or need service on your existing one

From the moment Alan visited to precisely explain the options available to us, to the meticulous installation by Jim, we were impressed with Upright Door Service.

Upright provided an honest assessment of what would work for our garage. We received a detailed, written quotation with a very fair price - there was no pressure to buy.

Jim arrived at our requested time, walked us through the installation steps, discussed a few installation choices and finished on time.

We were completely satisfied with the service we received and would highly recommend Upright Door Service Inc.

JoAnn & Kim

My house had wooden garage doors which had been in place since the house was first built. The wood was decaying and the old opener which operated one door broke. I decided to replace both doors and decided to purchase 2 new openers. Alan came to visit me promptly and took the time to show me different door products, openers, and accessories. The doors arrived promptly and Jim came to do the installation on the date scheduled. Jim answered all my questions during the installation and on a subsequent phone call. I am very pleased with the service provided - I would highly recommend Upright Door Service for any garage door installation.

Jim is personable and eager to please. He came by to determine what we wanted done and what he could do, and provide the approximate costs. Al phoned back to further discuss and arrange a time to do the repairs, which were completed by both to our complete satisfaction. Overall cost was very reasonable and we now have the look and function of new garage doors. Many thanks to both!

I called Al from Upright Garage doors to replace our Garage doors, install two openers and cap around the frame. We are very happy with the workmanship, the service and the products. They came when they said they would, they completed the work how they said they would and at the price that we had been quoted. When we had a concern it was addressed immediately by Jim and Al. We are super happy customers! Thanks Al and Jim, we just love our new garage doors.

Just wanted to thank Al and his team for a great job done installing 3 garage doors at our farm. The doors look great and they were installed the date promised for exactly the price quoted. Al also showed off his carpentry skills with some extra framing for a barn door. They did a great job cleaning up at the end of the job and I wouldn't hesitate to recommend them in the future.

Thank you Al for your concern and I trust that your charges for service and parts is totally inline with other similar companies. Its my fault, I should have asked about the costs of the repair before the work was done. I had a friend diagnose the problem, but he did not have the pars to fix it, so I called Upright. The opener is nearly 20 years old, and for around $150-$200 I can get a new opener, and would have my handyman friend install it, at little or no cost.
Jim from Upright, did a fine job in repairing my garage door opener, but I really thought the part/labour would be less....my fault for not asking cost before work was done.

Our auto garage door broke and stopped working on a very cold night, and was jammed partially open overnight. We phoned that evening to Upright and left a message about the problem. They came the next morning at 9 a.m., and we had a new system up and running in about one hour ! Very pleased with their service.

I have recently replaced a 20 year old garage door. I have done my due diligence and learnt about the door types, vendors and installers. Called 3 installers including Upright Door Service.
The other two were backed by very established large companies.

At the end I choose Upright Door Services for the professionalism they have shown during the pre-sales process and their reasonable price. Alan Fortnum (the owner of the company) came to my house brought all door samples color swatches (he even left them with me to take my time and decide) was very patient and answered all my question and left. This happened in 2012 October. I decided to wait, called again in 2013 spring, he gave me a new quotation with their new promotion everything over the email and with all the detail. I was happy, accepted the quote just via email. They have ordered the door (didn't have my color in stock) called and booked the installation date based on expected door delivery. Then came right on time and removed all existing stuff and installed all new stuff. The installation was done by Alan's Son and Brother. I was extremely happy with everything. I will definitly recommend them. It seems to be a family business and the family members are doing everything unlike the big companies sending contractors who may not always be reliable or provide the same service.

Upright doors installed our new garage door and it looks great. They arrived promptly worked efficiently and left the work site as clean as it was. This was a retrofit and it works like a charm