Accu Serv Heating And Air Conditioning

I had Accu Serv to replacing my old boiler last year. They provided recommendations and replacing the boiler in a very efficient way. The technicians always came on time and kept the clean.

Accu Serv serviced my ductless unit about a year ago. I was charged for a refrigerant top up and $ 180 to insert red leak detection dye in the system. Last week I had a serviceman in to recharge the same unit and he told me that there was no red dye evidence, either no dye had been inserted or the mechanic was unsuccessful inserting the dye

I hired AccuServ to do a maintenance for my furnace as they have provided me great service previously. They were able to fix my furnace last year when ilthe furnace wont start up. The technician said, it just needed some cleaning up and the furnace is still in great shape.

Fast forward to this year, the technician they sent spent most of the first hour arguing with clients. He braggs that he is their best technician that is why customers keep calling him.

Anyway, he gave my furnace a red tag and gave us 45 days to fix the issues. The main reason was “defective heat exchanger”. The only way to fix the issue is to do a costly replacement of the heat exchanger or replace the furnace altogether. I have at least 4 other HVAC companies
to check the furnace and they did not find anything that would warrant a red tag. They all said that if the heat exchanger is in fact defective, they would have immediately turned off my gas.

However, with two young kids. My wife was so scared that we decided to replace the furnace. We went with more trustworthy HVAC company. I did not even bother listening to AccuServ when they called me to provide their quote for a new furnace as they have lost my trust.

Response to AccuServ. Please get your fact straight. To clarify, Enbridge was in our house because we smell gas and was subsequently cleared. There was never a carbon monoxide detected by your technician, Enbridge and the other technician who have experiences that range from 12 years to 30+ years. As per the infractions, Enbridge and the other experienced and from reputable HVAC companies does not warrant red tag. They were doubtful that the redtag was even submitted to Enbridge. As per the liquid leak, the Trane model that I had is infamous of having them and not from the heat exchanger.

My old cast iron boiler was 32 years old and the last thing I wanted was for it to die on me and be forced to buy a new boiler in a day or two. So, over the course of 2 months I did an exhaustive search to find the right boiler and the right company. If I was going to spend $10K or more I wanted to do my homework.

I checked out a number of very highly rated companies on Homestars. They were are very quick and pleasant to deal with. But Accuserv was head and shoulders above everyone else.

First, they were the only company that 100% knew how to deal with my exising radient heating system in my basement. Others had workarounds or needed to bring in someone else.

Second, they were the only ones that actually specified every single component that I would be getting. They even were able to itemize each one to show why they chose that component and why it was the best one.

Third, they were the only ones that gave me 100% confidence that it would be installed properly. My research showed me that 99% of boiler issues were from improper installs. Accuserv really demonstrated that they understood everything about the proper installation. Further, the prefabricate most of the build at their own shop.

Fourth, they were the ONLY ones that offered me a significant warrenty on both the service and parts - 12 years! It was important to me that the company that installs this stands behind both the products they sell and the installation. Most other companies just offered 1-year on service and the manufacturer's warrenty on the parts. Further, Accuserv's warrenty is on every single piece that they built...not just the major components - all of it.

Fifth, they were the only company that gave me the option of running my exhaust directly outside my home (vs going through my closet). They knew exactly how to do this. None of the other companies knew how or wanted to figure it out. And it worked out great!

Sixth, Vlad, who I dealt with for over a month prior to signing on, was amazing. He responded quickly to all my questions and explained everything to me. He also made it clear that Accuserv only uses the best equipment and doesn't take shortcuts just to hit a budget. If they are going to warrenty it for 12 years, they want to nail it. To me, that is the approach that I was looking for. Plus, they dealt with many different boiler manufacturers so they never badmouthed any other brand and made sure to chose the brand that was right for my needs and my house.

Finally, the crew did an amazing job. Eric and his team were super nice and very organized. There were probably 8 different folks from the Accuserv team that came by during the day to help.

At the end of the day, after all my research, the Accuserv team did not let me down and delivered on everything they promised. They get my highest recommendation.

Thanks to the team for all your care and attention! (Before and after photos below)

Kwame, a serviceman with Accu Serv discovered the problem with incredible attention to detail. He should receive a bonus for his excellent service. Thank you so much for fixing our furnace for a family with two kids and a baby! Bravo!

My boiler stopped working on a Sunday. I called three companies ,and Alex from Accuserv responded within 10 minutes! I was away from home at the time and Alex did the necessary repairs to get the boiler working again. He even took the time to phone me and very clearly explain the issues that created the stoppage. My housesitter confirmed that in person, Alex was amazing! He also provided a VERY DETAILED assessment of the issues and repairs needed. I went ahead and booked Accuserv in to repair my boiler. This company is very responsive and professional. I am definitely going to contact them in the future for any HVAC needs. Thanks very much!!!

Incredibly impressed with how prompt, friendly, and professional this company is. Would highly recommend them to anyone. Called at 10pm Friday regarding an issue with my furnace and had a technician at my house by 10am on Saturday.

Marcel came extremely quickly, even though it was late in the evening. He was wonderful to deal with and fixed our furnace right away. On top of all that, the price was very reasonable. I would absolutely use them again.

An Excellent and professional service from beginning to end. This was a tough project but they made it and fullfill our expectations. We are very happy with the job. They always try their best to find the best solutions to meet the standards of the job according to the conditions found.

Thank you Vlad, Aaron, Eric and all the accuserv people who were involved in the installation.

We totally recomend them.

Kwami fixed my broken heater without having to replace a part as we previously thought. Saved me money and got my heater fixed in no time. Great service and knowledgeable technicians.