Recently, Platinum Windows and Doors installed a new front door and sidelight along with a new screen door for me. The people I dealt with made the whole process clean and simple from start to finish.
Jim, the sales agent, came to my home, took the first measurements, sat down with me and discussed all the options with samples and the catalogues while I took my time with colours, materials, styles and details. He was very patient and pleasant all the while, never pressured me into anything I wasnt sure about, and offered to cancel if I changed my mind.
Whenever I called the office to make an enquiry, Maggie would answer, always bright, cheerful and obliging. I especially found her beautifully articulate voice easy to hear and understand. There was never any mumbling or miscommunication in our dealings over the phone.
When the day finally came, two very capable and genial young men, Ricardo and Jesus, dismantled the old door and frame and put in the new without a mark on the wallpaper in my hallway. I was so relieved. They worked hard, were obviously skilled in their craft and left everything as tidy and clean as possible.
One problem arose. The new sidelight would not allow for the handle and lock on the screen door. That had to be left until they could return with a different lock and handle.
Once again, Jim discussed the options with me and patiently got me what I wanted after I changed my mind again and emailed him - over the weekend yet.
Later that week, Ricardo and Jesus returned at the end of a long days work elsewhere and, as promised, installed the new handle and lock. I realized then it came with only two keys, so I wrote to Maggie and asked for the name of the manufacturer and offered to pay for two extra keys because the local key shops didnt have the template to duplicate them for me.
No, said Maggie. They would get extras keys for me. No charge.
What else can I say? Im very happy with my new doors and especially with the way I was treated through the whole process.
