Concept Lighting

Lighting
Oakville ON L6H1S3
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HomeStars
Lighting
Concept Lighting
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51%

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Reviews by rating (past 12 months)

Reviews for Concept Lighting

Average customer rating:
5.2 10 (34 reviews)

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Charlene from Oakville
Charlene from Oakville
1 review Oakville, ON
0/10

Lighting Fixtures

I purchased 2 matching light fixtures in December 2014. As of today (May 2) they are still not in. I asked for a refund and am being denied, despite having been waiting 5 months. I'd be extremely cautious ordering anything from this company - they feel no obligation to hold up their end the bargain. I have contacted the better business bureau on this matter as well. The store "manager" does not even have a telephone number for the owner? I am guessing judging by their rating on homestars the owner must not be concerned about customer satisfaction.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 4 people found this review helpful.
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Stephanie from Oakville
Stephanie from Oakville
1 review Oakville, ON
0/10

Lighting

I've been waiting 4+ weeks for a light that was sold to me as " locally produced and available within a week". I've tried calling a bunch of times but no one is giving me a straight answer. I'd just like a refund at this point, really too bad. I've never had such terrible customer service, I'm really disappointed.

Approximate cost of services:
$540.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 4 people found this review helpful.
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David from Oakville
David from Oakville
5 reviews Oakville, ON
10/10

Whole Home Lighting

We built a new home and we shopped everywhere for lighting but returned to Concept Lighting because of their unique collections of lighting. Their staff are the most knowledgeable of all the stores we visited and pricing better than most. We ordered 15 lights and all arrived on the date required plus they helped us find a great installer. We love our lighting thank you Concept Lighting.

Approximate cost of services:
$100,000.00
2 of 2 people found this review helpful.
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Chris from Oakville
Chris from Oakville
2 reviews Oakville, ON
4/10

Lights

I experience they same problem as The previous reviewer. I ordered one of my lights in December and I am still waiting for it to arrive. Paid in full. Every time I call they tell me next week. They never call the following week, I have to call them. We have bought 7 lights from them and spent thousands. There selection is great the people are helpful with picking the lights out. I feel they are just looking for the next client, not keeping the ones they already have happy. Also no light bulbs come with the lights, at other lighting stores they have or at least told me before I got them home to put them up.

Approximate cost of services:
$1,800.00
1 of 3 people found this review helpful.
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Lynn from Oakville
Lynn from Oakville
1 review Oakville, ON
4/10

Lighting

Two separate occasions I ordered fixtures and had to call them past the expected arrival date and was then told it would be another 8 weeks for the fixture to arrive. Nice, helpful staff but it seems that everything is always back ordered (not their fault I know) but I am always the one chasing them after the fact and 3 months to get a fixture is a bit much

Approximate cost of services:
$500.00
2 of 4 people found this review helpful.
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Tara in Oakville
Tara in Oakville
13 reviews Oakville, ON

First Review

10/10

Kitchen fixture

Very nice selection at this store. We had looked in Toronto (all over the place) and did not see anything nicer than we found here. And the prices were competitive with all other stores that we looked at. We ended up getting a gorgeous lighting fixture for our kitchen - they asked us what our space was like (i.e., size of kitchen, what other light was available in that room, etc.), and they recommended several options. We selected one based on their recommendation that seemed like it might be a bit too large, but it ended up looking just right in our kitchen. I will return there next time I need a fixture!

Approximate cost of services:
$200.00
2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Concept Lighting

Light fixtures
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