Twelve Points Air Duct Cleaning

GREAT SERVICE FROM THE 2 GENTLEMEN WHO CAME AND DID THE WORK ON APRIL 14, 2024 @1PM. THEY WENT ABOVE AND BEYOND WHAT WE HAD AGREED TO. UPON DISCOVERING A BIRDS NEST IN AN OUTSIDE VENT, THEY ASSISTED ME IS TAKING IT OUT AND COVERING THE VENT. THANKS SO MUCH.

Rupert and his team were efficient, clean and very knowledgeable. They arrived on time and completed the work with little interruption in our day. I would definetly recommend them to friends and family.

Thanks again for the great work. See you next year!

I needed a company to come in fast and Rupert and his crew were amazing! Fast, efficient cleaning of our ducts! Reasonable price, very professional and absolute gentleman! I highly recommend!

Just moved into a new place and the furnace was absolutely filthy. But after they finished cleaning the furnace and the vents, the air quality is much better. The service was prompt and professional, and everything was done great.i

I recently had my home forced-air system cleaned by Twelve Points Air Duct Cleaning. I must say I was amazed by the exceptional quality of work provided, great customer service and affordability in price. I highly recommend this business. I will definitely use this business as my primary source for my home duct cleaning going forward. Thank you for the amazing work.

Rupert and crew were on time and walked me through all the steps. I was really impressed with their professionalism and work ethic. I would definitely recommend them to anyone and will use them in the future.

I had selected Twelve Points based on what appeared to be straight forward pricing and their availability. In their original message, they had quotes the Bronze Level pricing, which included a base rate and pricing for additional vents. Based on this, I thought I had an understanding of what the pricing would be and that there were would be no other surprises. I had requested their availability and was asked no other questions, so our appointment was confirmed.

Upon arriving to the home, Rupert had advised that based on the furnace, the pricing would then be doubled. While I understand the logic based on the conditions, this should have been vetted in the original messaging before booking the appointment. In fact, other vendors did vet this in their Service Request correspondence, and I had selected Twelve Points based on the pricing model that I was provided. As I had I was working on a tight timeline, the fact that they had already made the trip out, and would not be able to book any other jobs for that day, we agreed upon a slightly lowered price than double, however, this was still significantly higher than other vendors who had quoted the jobs correctly.

In general, I thought I was satisfied with his service, as he continued to tout what I perceived to be basic services, such as clearing debris, that he said he provided that other companies do not. I should have requested photos inside the vents, as other companies often provide upon job completion, as nearly a month later, I was experiencing issues with my furnace unable to reach temperature at night, leaving it freezing within the house. Upon inspection, I realized that the furnace filters were filthy as there were not changed, so airflow was restricted, causing a drop in temperature. Others had mentioned that most duct cleaning companies will replace the filter at time of cleaning. A MERV 8 filter costs $3-4 from the Big Box Hardware stores, so it's not unreasonable to include them, especially at a job of this price.

I can get over the price increase onsite, as I mentioned, while unhappy with it, we ultimately agreed on a price. However, having my furnace become unusable by not including something as basic as a $4 filter, it was another disappointing realization where they had just not my expectations.

A first for me and somewhat leery due to all the negative jokes. Recently had a new furnace installed was shown my "furry" ducts and I should get them cleaned. The first place I called didn't service my area, then I tried Twelve Points and they said they could come in 2 days, a Saturday. Rupert and Paul showed up on-time, friendly and professional. A quote was quickly established in line with their advertising and they began. My house is a custom built Rancher from the 60's, very wide. Things proceeded very well and I learned a lot. However it turned out my house has 2 separate ducting systems going to each end of the house. This made for a fair bit of extra work, but no complaints from the guys as additional vacuum entrances had to be made and a bunch more new ducts. This work was extensive and all completed in a friendly manner. The original quote was not adjusted. Great guys, great work.
I'll never worry about duct cleaning again.......and I'll just call Twelve Points. You want a good job done, call them!!

We recently had a complete renovation completed on our home and noticed the poor quality of air. Rupert and Fabion came and provided the full package. They were excellent and extremely professional.

We have noticed a substantial change in the air quality and a reduction in dust. I would definitely recommend Twelve Points Air Duct Cleaning!

Thank you Rupert and Fabion!

I recently used Twelve Points Air Duct Cleaning service in my home, and I must say, I'm impressed! The team was thorough in inspecting and cleaning every aspect of the ducts. The improvement in air quality was noticeable. Very professional throughout the entire process. I highly recommend Twelve Points Air Duct Cleaning for a reliable and effective service.