Dan the owner provided a quote for us and was very thorough in his walkthrough of the house and what factors affect cooling a home. He even recommended duct improvements that would make the house even more energy efficient. He also claims that he always visits during or after appointments to ensure the job is done right.
On the day of the installation, Dan actually showed up BEFORE the crew arrived. He promised to return later in the day to inspect the work. When the crew arrived, they patiently explained the work they were about to do and asked if there were any questions. They were also very careful and tidy as they moved the old and new unit through the house by laying down sheets on the floor. When the job was done, Dan showed up again (as promised) to ensure any questions were answered and to inspect the work. These guys were highly professional and I appreciate that the owner of the company personally guarantees the work done by his team. I would recommend them to anyone.