Aurum

Formerly Gold Standard Property Care
Window & Gutter Cleaning
Vaughan ON L4K
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72%

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Reviews by rating (past 12 months)

Reviews for Aurum

Average customer rating:
7.5 10 (285 reviews)

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MedwayHealthcare in Old Toronto
MedwayHealthcare in Old Toronto
1 review Toronto, ON
10/10

Power Wash of Medical Building

Had to power wash the front end of my medical building to freshen it up. Artem came with his crew and did a phenomenal job, I was not happy because they missed a few details. He's back 2 days later at 730 in the morning to finish the job.

Very satisfied, and the price is very reasonable. Happy with the company

Approximate cost of services:
$670.00
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Company Response

Thanks for the great review! Happy everything was done well!

Private User
Private User
Private User reviews Toronto, ON
1/10

Window & Eaves Cleaning

They were a no show 2 times in a row. I decided not to use them however they kept hounding me with 10 phone calls in 5 days.
Unfortunately I relented and someone did show up---my wife said he was nice and he did a fair job.
I never received an invoice and have no idea how to pay this company for their work.
I phoned and emailed them twice to ask for an invoice without a response.
I have now received 2 email message informing me that my invoice has increased for late payment.
I of course called them and have not received a call back.
seems kind of like a sham
and they appear to rely on this method of payment to increase their charges.
a very unpleasant experience from start to finish

Approximate cost of services:
$300.00
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Company Response

Hello,

We have been experiencing technical difficulties with our online system whereby multiple customers have been receiving our late fee emails randomly. Our technology team is looking into this matter. You can call and speak to our A/R department or pay online through our customer care portal (the email has been sent to you with the initial contract).

Joe in Vaughan
Joe in Vaughan
2 reviews Vaughan, ON
9/10

Window Cleaning

I was most impressed with the young man that came to clean my windows. He came alone and cleaned inside and out including screen and tracks. Very polite and respectful. I would recommend Aurum to anyone.

Approximate cost of services:
$460.00
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Company Response

Thanks for the great review!

Andrea in Etobicoke
Andrea in Etobicoke
1 review Toronto, ON
0/10

Aurum window cleaning/Gold Standard property care

I hired this company to clean my windows inside and out. Two young gentlemen resembling squeegee kids came and cleaned the glass. They did not remove the windows to clean between, the glass was streamed and still dirty. I was told the frames would also be done - they were left dirty. I asked them to redo and had to explain how to take the glass out to clean them properly. I then had to do this myself. In the end, they were left dirty and when I asked them to redo these kids told me this was the best they could do. I then paid my cleaning lady to finish the job and I did some of it myself. I was selling my home and needed it done well. I then called the company to complain and they insisted I pay for the service. They then sent my file to a collection agency and I am being bullied into paying for a service that wasn’t provided. You are better off finding some kids to come with a squeegee. You will get a similar result.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Hello Andrea,

We're sorry to hear that you had a negative experience with our company. The windows that you are mentioning are called storm windows, which are an additional charge. There was no indication of this during the initial phone call, hence why our technicians were not able to do this. Please give us a call and we will figure out a solution that is mutually beneficial.

Traciefair in Vaughan
Traciefair in Vaughan
3 reviews Vaughan, ON
10/10

Windows inside and out

Quick and fast service and reasonably priced! Did a fantastic job and saved me an entire day of window cleaning! Thanks so much! I’ll be recommending your services to all my friends!

Cheers!

Approximate cost of services:
$500.00
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Company Response

Thanks Tracie for the awesome review. Looking forward to servicing you and your friends in the near future!

Lynda in Toronto
Lynda in Toronto
1 review Toronto, ON
10/10

Window cleaning and eavestrough cleaning

I had hired gold standard to do cleaning of windows and eavestrough cleaning. They did a great job. There was a girl that I was impressed with. She paid attention to detail and did a fantastic job. I had called to request her to come back to do another cleaning last year but unfortunately she is no longer with the company.

Approximate cost of services:
$265.00
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Company Response

Thank you Lynda for the review! That service technician is back and ready to do the work again! Looking forward to servicing you again in the near future.

Scott in Calgary
Scott in Calgary
1 review Calgary, AB
10/10

Gutter ckeanibg

Did a great job cleaning dirty gutters .cleaned up after themselves.disposed of all gunk and garbage and hoses down the muddy areas. Price was fair. Only downside they didn't mention extra cost for downspouts in their quote

Approximate cost of services:
$300.00
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Company Response

Thanks Scott! Glad we were able to make your experience amazing.

Carol in Vaughan
Carol in Vaughan
1 review Vaughan, ON
10/10

Excellent service

I enlisted the services of Aurum when one of their sales reps knocked on my door. Their quote to do the windows of my house was competitive and reasonable. We set an appointment for a convenient time and their representative was prompt, professional and did a great job on our windows. The entire experience was very good. I will definitely use them again.

Approximate cost of services:
$200.00
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Company Response

Thanks Carol for the awesome review! We're glad to hear that your whole customer experience went well!

Private User
Private User
Private User reviews Markham, ON
6/10

Chandelier clean

After twice home service my chandelier still not clean enough after few calls the company told me there was nothing they can do to my chandelier I asked if they can send someone come over and take a look but they refused

Approximate cost of services:
$216.00
1 of 1 people found this review helpful.
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Company Response

Hello. We're very sorry to hear this. We do have a 48 hour Gold Guarantee, whereby if you're not completely satisfied, we will come back and fix up any issues. Please give our CSR department a call to clarify this issue.

William Young Contracting in North York
William Young Contracting in North York
1 review Toronto, ON
8/10

Mylar Chandelier Cleaning

Very satisfied with this work. Knew what they were talking about. Came out to clean in a timely manner and cleaned up after themselves nicely. Technician was friendly and thorough.
Thanks

Approximate cost of services:
$200.00
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Company Response

Thank you William for the awesome review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aurum

Window & Gutter Cleaning Some of our customers include: City of Toronto, Honeywell, Toronto Transit Commission (TTC), St. Joseph's Hospital, North York General Hospital, and Westdale Properties just to name a few. Aurum offers professional, cost effective, and valuable residential & commercial window cleaning services. With over 10 years of ...
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