Aurum

Gold Standard did a great job on our windows. Fast, efficient and professional. Happy to recommend them.

The job was done very efficiently on time as promised and the fellows who did the work were very friendly.

The job was done in a timely manor . The property was cleaned up and there were no problems!

All was done professionally and the staff was very nice. They called before and after the work.

Workers came to wash windows and clean the gutters. Work took maybe an hour. Happy to have clean windows!

I booked this company to do an exterior window cleaning job for a client of mine.

They rescheduled the job twice because of rain which I understood, but then they called again and said that they had to reschedule because they were running late, and then they called again on the day of my rescheduled service to tell me it had to be pushed back a fourth time!

They finally came and only stayed thirty minutes, which would explain why all of the windows on the west side of my clients house along with the majority of the windows on the third story of the house were not cleaned! The windows that were 'cleaned' still had ink and dirt on the glass from the installers (Keep in mind that these are brand new windows).

Furthermore, I asked several times that the company not give my client an invoice but instead invoice me directly. I told every person I spoke to the same thing and had them write it on the work order. The day of service my client says that someone left them an invoice for the work anyway. That level of unprofessionalism and lack of care to detail is appalling.

I followed up several times with the company after the day the service was supposed to have been done to confirm completion but didn't receive any response until July 17th, 2017 (two weeks later) when they called to say it had been done and ask for payment. Unaware of the state they had left my client's house in, I paid them.

My client has showed me photos of the ‘work’ done and I called the company and spoke with Harlan, VP of Operations after several tries. He refused to honour their work and was very rude.

I will never work with or recommend this company. Very unprofessional and do not stand by the quality (or lack thereof) of their work.

Had gutter cleaning service done for my parents place, they had a loose gutter on one side nothing major just needed one bracket. They said they dont fix but just clean. Not a problem. We paid our neighbour to fix the loose gutter. He told us that they never cleaned that entire side!! My neighbour cleaned that side for us. We asked the company for our money back. Manager said we will give $20 back. Total slap in the face, had to call the company many times before anyone could help me. They said they have 48hr policy if there was any issue. Told the manager if I was suppose to go up there and check there work. Why would I pay them if I could went up there my self. We would never known that gutter was cleaned if it was not for that loose gutter. Will never reccomend this company, stay away. Horrible service.

Avoid Using This Company.
I hired this company to clean the Windows and Frames at my house. They came and cleaned the windows only. When I asked them why they did not clean the frames they told me they were not told to clean the frames. I called the office and confirmed that they were suppose to clean both and they told me they would have to reschedule to come back. they called me several times telling me they would be there the next day to finish the job but they never showed up. Two months later they call me again demanding payment, I told them I will be happy to pay when they finish the job. The representative from the company insisted I pay for the service even after he agreed that they did not complete the job. I once again told him that I would be happy to pay when they complete the work. The representative threaten to send this to his collections agency to which i said go ahead, good luck collecting payment for a service you did not complete.