This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Re-shingled roof on both house and garage
Mike, thank you for the review. We hope you are enjoying the new baby!
Based on the name listed on the review I have located what I believe to be your file. There does not seem to be a service request in the system, please contact our office and a service request will be logged and dispatched.
When all work is complete as per your signed contract payment is due within 7 days of completion, after several attempts to contact you via email and phone your file was submitted to management to ensure payment was rendered. This is standard procedure in business, and I do apologize that you unfortunately had to receive an email requesting you respond with payment intent.
Just a reminder that you have a 10 year workmanship warranty so please make first contact for any service concerns be the office in the future so we can correct any deficiencies on the roof.
Thank you for the review. Those Impact Resistant shingles stood up great to that second hail storm! Our management team will appreciate the kind words.
Duncan, thank you for the feedback. I will ensure to discuss your comments with our contractors as a reminder to treat everyone's home like it is their own. You are correct in saying "the work looks solid" and it is backed by an industry leading 10 year workmanship warranty. Your downspout will be installed as promised and is in the Production Que for scheduling.
Glad to hear the experience was beyond expectations! Thank you for the review.
Thank you for the referral!!, make sure to call or email our office contact@bigtoproofing.com so we can send you a thank you gift card!
Re-roofing and associated metal work
Stewart, as always it was a pleasure to work with you on your home repairs. Thank you again for your business, loyal customers like yourself are very important to our success! We appreciate the kind words and you taking the time to complete a review.
Thank you for the review George, if there is anything we could have done differently to improve your experience please let us know.
Ernest, thank you! It is nice to hear that our company made a difference for how your file was handled with your insurance company. It was our pleasure to act on your behalf, to ensure you received a fair market value settlement for ALL items damaged from the storm. David will appreciate the feedback.
Thank you, from the Big Top Team.