Home Pro Exterior Services

I purchased the Home Pro Exterior Services Inc Roof Repair package for $695. I asked them to come look at the place prior to finalizing the appointment, but they declined. When they came, they did a cursory walk of the roof and confirmed that it was in good shape. When it came to the eaves troughs, they backed away from their package commitment to repair. They instead suggested replacing the eves troughs istead. I had to negotiate long in order for them to accept a reduced price of the job. In my opinion, they should have inspected the work site before making that commitment. It just causes a lot of delays, and the frustration of having to negotiate in a conflictual environment.

I've called different places all around the GTA for the last few years and prices vary between $80 to $120 for a fairly simple job I could do myself but I'm too afraid of height. Anyway, I found this company in my local weekly flyers and I think this is a promo of $59.99 plus tax for a detached home eavestrough cleaning so I called and scheduled an appointment. I was not disappointed at all and everything was done as expected. I will call them back in the fall again.

This is the third time I try this company to fix a problem. First they charged me 12k to fix, two months later another leak, charged similar amount, now I have a new leak on the spot they repaired, checked out with another person and the work is very poorly done. I have to redo the whole roof, but certainly not with this company.

I first hired Home Pro because of a Groupon that I had purchased. They did a roof inspection and eavestrough cleaning. The technician who came to do the cleaning recommended that I put in a roof vent at the back of the house and also brackets around my eavestroughs. I agreed to do the work and booked the appointment.

Before the work was to be done I spoke to customer service and told them I would only go ahead with the roof vent. The customer service rep, Melissa, told me that was find and to let the technician know before he started the work that I would only have the vent installed. And I confirmed that I would only pay for the installation of the roof vent.

The technician came and did the installation. I told him only to do that work which he did. At the end he told me I had to pay for the full contract, including the eavestrough brackets. I spoke to the owner and told him I would not pay and had cancelled the job.

The owner charged my credit card for the eavetrough brackets and I am in dispute through my credit card company to not pay that amount.

I would not recommend this company for a number of reasons. Most importantly, they say one thing on the phone and then back track on what they told you. They charge for work that you cancelled and did not authorize or receive. And the customer service rep would not confirm what she had said and told a different story.

Each time I tried to reach out and talk to them I got no reply. And I was later told by another contractor that I did not need a max vent that they installed.

I saw there voucher for a great price on groupon and bought it, mellissa at th eoffice booked my appointment. They give a 4 hour window and call when there on the way. The cleaning was done by Kelly he was friendley and experienced. He did show me a pic. of a missing shingle and charged me $40.00 to fix it. After the gutters and rof was repaired he showed me pic's from his phone. I recommend Home Pro, there a good company

This is scary now after reading the comments about groupon -I too have one to use. I have the same story - an appointment was booked then cancelled as they said the eaves would be frozen. They did say the time would be extended but now I'm not sure...

I bought eavestrough clean service from Groupon. I called Home Pro Exterior Services to booked service just before first snow this winter. 2 guys came in to complete the job in a very professional manner and even provided me the recommendation of roof maintenance and simple repair.

I bought this from GROUPON. Poor communications. I received a call from a Zach last week saying my booked appointment for Dec 18/13 is going to be cancelled as the gutter/eavestrough would be frozen and will need to call the office to book for a spring appointment instead. Received a call Dec 17 at 3 PM and they left message they are coming for the 18th after all. I tried numerous times since then to cancel at the eavestrough/gutters are indeed frozen and I was never given 24 hours notice to cancel this. They arrived today and state they were in the area at 9 when they were just sitting in their vehicle for a good 20 mins. They proceeded to say that they will "clean" what is needed to be cleaned. I don't know what cleaning it would be since they are all iced up. I called the office numerous times since yesterday and today the 18th and they said they have to put it as service rendered as they were on site. VERY displeased!!!

Used Groupon to contract Home Pro to clean eavestrough: price $29 + $5 tax. 'Mike' came on time, October 24th and went up, came down and said “Sorry your Groupon does not cover Gutter Guards (which we had). That will be $150”. I told him that we were never asked if we had gutter guards when we booked Home Pro, but don't bother to proceed with cleaning. 'Mike' said we would get a refund. I said ok, we’d clean the gutters ourselves. He then suggested that we should have him do some caulking in places that he noticed needed attention. He consulted with Scott, his 'supervisor' by cell phone on what to charge. I paid $200 cash (no receipt). Few days later a caulking location began to leak. We booked an appointment through the office for someone to come and look at the situation. At the appointment time, instead of 'Mike' appearing to correct the problems, the owner 'Scott' telephoned. Scott was abrupt to the point of abusive when I inquired about the caulking. He said ‘no paperwork (for the caulking) no repair’. Ok, I understood my mistake in paying cash for a faulty job. However it took some time before he agreed to refund the original $29 + $5 tax for the never done gutter cleaning. As he virtually demanded that bad feedback not be left, he promised to email me an acknowledgement in a day or 2 that the $29 +$5 refund cheque had been mailed to me. This was November 6. My wife later called, November 27 after receiving neither email nor cheque. 'Melissa' in customer service said she had no record of any of our work but that a refund could take up to 1 month for them to process. 'Melissa' also stated that my wife could not speak to 'Scott' but could only email him. As of, this date (December 12) not one word or dollar from Home Pro. We have since looked at Home Stars website and this company has a long list of very bad feedback. We felt that Groupon would not deal with unsatisfactory companies and we should have checked Home Stars in advance. We would never recommend dealing with Scott or Home Pro and now need to think twice about dealing with Groupon.

Purchased a voucher for "Eavestrough Cleaning" via TeamBuy as we wanted them cleaned of leaves before winter. Called HomePro to make an apointment, and were told that someone would call back. Had to call again to get an apointment. When they finally called back to make apointment, they said that far as "Eavestrough Cleaning" was concerned, they were shutting down for the season. Why then were they selling Eavestrough Cleaning at this time of year? Had to insist. They finally agreed to come this morning. We have a normal 2 storey house, however apparently there are parts that are to high for him to reach -- even though I reached those areas myself in previous years. He also had an issue with accessing the eavestrough on one side of the house as it was too close to the next door neighbour and was uncomfortable in standing on both roofs. Fortunantly at this time we are able to get our voucher refunded as no work was done.
Previously we had our chimneyy cleaned [another 'groupon']. There were number of 'no-shows'. When they finally came, we were upsold on a chimeny cap and tuckpointing. Don't really know if they actually did anything as very little came down the chimney during the cleaning; nor was any creosote removed from the top of the chimney. [This would have been the 1st cleaning in over 8 years. We use the fireplace several times each winter] We also discovered recently that the flue was damaged. As mentioned previously, we use the fireplace several times each winter & there was never a problem with the flue. The last person to do anything with the flue was the HomePro technician.