Primo Paving Ltd

My name is Tara and my fiance's name is Mike. We live in a townhouse in North Oakville. In June/July of 2012 we had our joint driveway paved along with our neighbours, by a company in Bolton called Primo Paving Ltd. At the time, we paid $1800 for the whole driveway - our neighbours paid $1000, we paid $800 because of an uneven split in the size of the lot.

In May 2013, we noticed that there were two ruts developing in the asphalt caused by the pressure of the tires of my car (a Mustang). I called Primo Paving Ltd. on May 17 and I spoke to Rosa Bruno who told me that a work order would be put in and the problem would be dealt with, but that they don't do repairs during the spring or summer, that they usually do them in the fall.

On June 10, I called again to confirm that a work order had actually been assigned. On this call, Rosa informed me that, while repairs often take place in the fall, they would do their best to get to our driveway in July. During this call, I mentioned that one of our neighbours was having their driveway paved by Primo Paving Ltd. as well.

On August 26, I called to request an update on the repairs and Rosa told me that they would take place in mid-September and that July repairs do not happen (directly contracting her earlier comments). I told her that we would be on holidays in early September and would not be around to move cars from the driveway, so I asked if we could book an appointment to enact the repairs. She said they do not book things like that, but would get in touch with us before the repairmen went to Oakville to do the work.

Several days later, I received a voicemail message from Rosa which stated that our work order was in and confirmed that the work would be starting in mid-September.

Yesterday (September 17), my fiance called to ask for an update on the repairs and Rosa told him they would be coming in October. He told her about the history of our calls and she became belligerent, swearing at him and telling him that she was tired of us calling, and hung up the phone on him. He called back to apologize and she hung up on him again. He called back again to try to apologize again and she told him she was going to call the police because she felt threatened. He did not call back.

I am now in a situation where I have a driveway that is in poor repair and cannot get anyone but Rosa on the telephone, and she is being absolutely no help. I don't want to look into legal action but I will do so if it comes to that. I can find no record online of who the owner of the company is, only that it is the Bruno family who have owned the business since 1967. I would not hire this company again. The work is poor quality, the customer service is deplorable and the company has no respect for its customers.

NEVER AGAIN! not worth the hassle. ticked off all my neighbours by blocking driveways. (several of them!) Gave attitute to the neighbours when they were asked to move! Neighbour was told they were tired from working, total disregard for the fact that the neighbours were getting home from work as well. Regardless of the work done, is not worth the dirty looks I now get whenever I see the neighbours.

This company was very useful. They were polite in digging out the old driveway and waited a couple of weeks before they paved the driveway. They were clean and very cooperative.

Primo Paving was both competitively priced and their work exceeded my expectations. They took a little extra time to finish my walkway but you cant rush a masterpiece.

Primo did make me wait about 2 -3 weeks for the appointment but it was truly worth the wait. So if your in no rush, call Primo for your next walkway or driveway project.

Contacted the company through yellow pages, they were comparable with other companies. Chose this one because of the personal touch the owner had of remembering our house. Understood we were getting other quotes. Never bothered us until we called him.

Also, they were very good with going around the impressed concrete in the front of the house - looks great!

I asked the owner to pave the main driveway and gravel the side driveway. He paved the main driveway, but did not gravel the side driveway. Instead he threw down pebbles and pieces of old crushed ashfault. He was also expensive. Everyone quoted me 1600 however i felt he would do a better job. Was I wrong !!!!!!!!

The driveway was paved too high near the garage door, therefore I had to deal with ice forming in the gargage thoughout the winter. There is also a crack starting to form in the middle of the driveway. I have tried for 7 months to set-up a date when this can be fixed, since it was under warrenty. To date have not been successful in doing so. It is very frustrating dealing with a company that does not care to deal with previous customers. I really regret dealing with this company.

After having our driveway ripped up, we had to wait two months before the paving began and damage was caused to our garage doors. It was a very careless job.