Citywide Sundecks

Thank your for taking the time to review our services. I'm sorry that you had a frustrating experience, however, I recall your project differently...

On most decking projects, we would be responsible for the full scope of the project (prep, membrane, and finishing) however, you had a unique circumstance where you wanted a separate contractor to take care of some of the prep and finishing. So for your project I quoted the work on your deck for the vinyl membrane only, as requested. Our quote was specifically to supply and install the membrane up the inside perimeter wall - your contractor was to complete the detail with siding and/or flashing afterward. Although we discussed the risks, it was also detailed in quote that you did not want to remove the door prior to installing the membrane. It was noted in quote and discussed that this would mean it would not be 100% waterproof.

After we completed the vinyl installation, you called regarding a leak and I came by to complete and in person inspection. At this point, the other contractor had still not completed the re-installation of the siding. We then discussed the situation and I pointed out 2 possible areas where the leak likely would come in; The unfinished siding detail and the door.

At this point, there was some confusion regarding the responsibility of the siding detail and I agreed to handle - at no cost. We did this right away. With regard to the door, we discussed and you again decided to leave as is due to cost.
When you called again a couple of weeks later with the leak continuing, I came out to view. At that time it we discussed again and agreed the leak was clearly coming from the door, which you agreed was necessary to replace at this point.

The cost to remove, repair vinyl and reinstall - $600.00. Citywide handled right away.

To the best of my knowledge, it has not leaked since. If you would like to discuss the situation further, do not hesitate to call.

Again, I am sorry for your frustration and if you feel the situation was not handled properly.It was absolutely not my intention to "sell" you, only to ensure your satisfaction by accommodating your circumstances and suggesting what I believed to be the best and safest decision.

I am glad to hear you are happy with the flush seams, a detail Citywide does standard.

- Paul
CITYWIDE

The best part of your project Bruce and Loreen was how close you are to my home and office. Also the fact you can drive the pitch and putt across the street from your deck. Thanks for the review and hope you enjoy your deck for years to come.
Paul Citywide.

Hey Lora. I remember meeting you and Brian at the home show. Your project was a great example of getting going - I believe we started that week. You were both very understanding when we suggested the extra work. Was certainly required. Hope you have years of enjoyment on your deck.
Paul Citywide.

Glad you are happy with the work Stephen. You and Dianne were a pleasure to work with. Paul Citywide.

Thanks P. When you employ the services of a professional, you can rest knowing will be handled correctly. Unfortunate the deck required replacement before vinyl - but glad you understood. Appreciate the feedback.
Paul.

Thank you for the business. Nice to have the clean up noticed.
Paul

Your project was a challenge and did require some planning/thought. I am not able to take all the credit though. Justin (installer) really took his time and did a good job. Thanks and appreciate the work.
Paul

Glad you appreciated the quick turn around time C. Citywide prides itself in having the resources to take on a project rather quickly, and of course - once started do our best to finish in a timely manner.
Also, thanks for the referral.
Paul.

Hey Stephen. Besides the old school metal stairs - your job was a breeze. Easy to work with and straight forward. Thanks for the review and hope you enjoy your deck next summer.
Paul Citywide.

It was a pleasure working with you, thank you for your business.