New vinyl deck and custom picket railing
- Approximate cost of services:
- $3,500.00
- Company Response
Thanks for the review Jon. As always it was a pleasure working with you and hope to work with you again in the future!
Marc
New vinyl deck and custom picket railing
Thanks for the review Jon. As always it was a pleasure working with you and hope to work with you again in the future!
Marc
Thank you for the great review! We constantly push ourselves to offer the best service, quality products, craftsmanship and overall experience to our clients. This is what has set us apart and made us leaders in our industry. Thanks again for choosing Sundeck Solutions for your outdoor project. We are happy to have provided you with a deck you will enjoy for years to come.
Marc and the entire team @ Sundeck Solutions Inc.
Vinyl and Rail repair and installation on our Deck
We are glad you enjoyed the experience of working with our team. Enjoy the new Vinyl deck and Aluminum Railings!
Marc
Thank you Larry & Karen for taking the time to share your experience. It was a pleasure working with you both from start to finish. Enjoy the new deck and all the best!
Marc, Nolan and the entire Sundeck Team!
New vinyl decking plus full topless railing package.
Hi Dave,
Thanks for taking the time to share the experience you had dealing with Sundeck and the team. It was our pleasure bringing your vision to reality. I hope you and your family enjoy your new deck and the great views for years to come!!
Thanks again, we appreciate your business very much!
Simple Railing Job didn't Turn Out Well Customer Service Even Worse
We were contracted to build a custom one of a kind aluminum railing to replace an existing steel rail. This was a very unique deck, as it was over living space and our railing needed to be face mounted to avoid penetrating the membrane and causing water damage. We designed and built a new rail that mounted exactly how the existing rail mounted (Face screwed to the deck). Due to the deck being on the third story we had to contract a crane & operator to get the rail up for us. The railing was installed successfully and fit great. After following up with the client the next day, we were informed that they had concerns about the railing install. Making this a priority, I met with both Joel & Karen on site. They expressed to me that the right side of the rail was sitting in from the edge a little more than the left side. I politely explained that this was due to the original deck being out of square. They acknowledged the fact that this was the case but still wanted the rail to have the same profile on both sides. I recommend they rebuild the deck if that was the case. The clients then asked me to let them think about what they wanted to do, and they would contact me after the weekend. They wrote me on the following Tuesday and demanded the railing be taken down until they contracted someone to rebuild their deck. I replied and informed them that we would need to contract a crane 2 more times and also pay our installers for two more site visits. I expressed that we would gladly help them resolve this problem but I would have to ask them to cover the cost and clear up the current invoice with us as this process could take them months to complete as its a difficult project due to heights. Unfortunately, they replied to my email stating I was to blame for their rail being the way it was and that they did not want our help resolving the situation. They stated that they would leave me a homestars review, and while we greatly appreciate all client feedback, good or bad, I think that it’s important to note that the the safety of my clients, as well as the structural integrity of the building is our top priority. Unfortunately in this case we were not able to accommodate the client’s aesthetic expectations on a pre-existing structure.
At this point I feel like it is important that I stand up for myself and what my company believes in. I have been working very hard over the past 14 Seasons to run an honest business and not once has someone attacked my character.
Again, we really appreciate all client feedback and are constantly using the information to make improvements in order to enhance our clients experiences.
Marc Morisset (President)
Hi Donna, thank you so much for your kind words and recommendation. It was great doing business with you, we are always happy to hear from past customers, especially ones from back in 2006! Have a great summer!
Gorgeous Deck and Amazing Craftsmen!
Thank you Adam! We are so glad you are happy with your new deck. Everyone at Sundeck Solutions works hard to make each job a positive experience, and the details are important to us. It was a pleasure to work with you, and we hope you enjoy your new outdoor living space for years to come.
Thank you, Wayne, for sharing your experience with Sundeck! I'm glad we were able to be part of this project and hope you enjoy your new Deksmart Vinyl Deck for years to come! Marc
Wow! Thank you for the glowing review Luc! We are so grateful to have some of the best tradesman in the industry. I'm glad we were able to help you!
Thanks again for the work and all the best!
Marc M